At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!
We are seeking a passionate and dynamic Senior Boutique Coffee Specialist in a key holder role for our Lenox Square Mall boutique. You will be focused on driving sales, service, and operations within the boutique through respectful, collaborative, agile, determined, and driven interactions with clients, team members and management. You will support management with opening/closing and cash duties.
Our culture empowers us to provide quality coffee, experience-focused customer service, and growth opportunities. Join our team as we cultivate coffee as an art to grow the best in each of us.
The approximate hourly pay for this position is $19. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position)
Responsibilities:
- Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer.
- Drive personalized coffee experiences by using storytelling to share your knowledge of our coffee and our sustainability practices with customers.
- Cultivate respectful customer relationships. Though many customers shop online these days, the store is where we meet many of our customers for the first time.
- Care about safety. We are determined to create a safe, healthy environment for our employees and customers.
- Collaborate - whether it’s assisting with cleaning, organizing stock or innovating a better way of doing things. Share your feedback and ideas to contribute to our overall success!
- Support boutique management team to complete special projects, inventory management duties, adhere to all opening & closing and cash management & return procedures.
Requirements and Skills:
- 1 year or more experience in retail, direct customer sales and service, or hospitality, preferred
- Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts and holidays.
Requisition ID
297551
Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator: 1-800-321-6467.
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