Position Snapshot
Nestlé UK & Ireland
Pensions Administration Specialist
Crawley (Hybrid 2-3 times a week)
Salary up to £34,000 depending on experience + potential bonus + generous pension scheme + 12 flexible days on top of holiday entitlement + 2 paid volunteering days + other fantastic benefits!
Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.
At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you.
Position Summary
If you are a customer focused and dedicated administrator, this could be your chance to be part of our talented in-house Pensions Service Delivery team. This role is likely to appeal to a highly experienced administrator looking for that next step to develop their career.
In this role, you will contribute to the Group’s pension funds in accordance with the Customer Service Charter, the Trust Deed and Rules and relevant legislation. At the same time achieving excellent customer service in line with the Pension Fund Service Level requirements. You will be a part of a team based in our Crawley office where you will share the value of open communication to generate impact and return towards our common goals.
A day in the life of a Pensions Administration Specialist…
You will work within a friendly and supportive team providing the full lifecycle of pension administration services for scheme members and their dependants in line with service level agreements and in accordance with legislation, policy conditions, business rules, and regulatory framework. Key duties include:
- All aspects of pension’s administration, such as maintaining accurate records for the members in the scheme, calculating benefits, providing information to scheme members, and assisting team colleagues.
- Contributing to a process of continual service improvement, assisting in generating better working practices.
- Responsible for meeting agreed service levels and providing a first-class Pensions Administration service.
- Participate in regular meetings and daily interaction with the Team Leaders and other members of the team.
- Ensure the service adheres to the company data and information security policies and escalate any breaches accordingly.
- Supporting the Team Leaders with managing the daily workload within the team.
- Being a subject matter expert for processes, systems and tools and checking colleague’s work.
- Answer calls and emails for the Fund helpline from members, pensioners, and other stakeholders.
What will make you successful
To be successful, you’ll have experience working as a Pensions Administrator with in-depth knowledge of both DB & DC pension schemes. You’ll play an important part in contributing towards the team’s daily workload targets so it’s important that your team oriented with excellent interpersonal, organisational and telephone skills. You will be passionate, tenacious; results focused and enjoy working in a highly energetic and exciting environment. You will need to be highly organised and conscientious. You’ll also:
- Have strong numeracy and analytical skills with a fantastic attention to detail.
- Able to demonstrate a thorough knowledge of all pensions’ administration activities including proven experience of all aspects of Defined Contribution and Defined Benefit pensions’ scheme administration.
- Experience in carrying out complex pension’s calculations including manual calculations and a sound knowledge of current pension’s legislation is essential.
- Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements.
- Experience of checking and mentoring members of an administration team.
- An organisational mindset with the ability to prioritise your workload when working to strict deadlines.
- A high level of initiative and self-motivation.
- Minimum A level educated including GCSEs in English and Maths grades A-C, or equivalent.
- IT proficiency with the ability to confidently use Microsoft Office Excel, Word and Outlook.
What you need to know
What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus statutory holidays plus flex leave, pension scheme and a real focus on personal development and growth.
The closing date for this role is the 9th April 2024.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
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