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Account Manager DAF / Caterpillar at NORMA Group
Newbury, United Kingdom
Job Descrption
Account Manager DAF / Caterpillar
If you like change, change to us
We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!
In this job, you will:
- Align customer strategy in appeal to NORMA management and SBU strategy
- Integrate the voice of the customer into product design and performance capabilities
- Develop profitable business
- Customer responsibility and responsibility for customer growth, pricing, and budgeting for assigned accounts
- Main customer contact
- Steer the entire Inquiry process from RFQ (or ideally earlier) to nomination (PLCB Phase)
- Work closely with Applications Engineering to ensure new business opportunities are converted
- Identifies and support resolving specific customer concerns and support executing correction strategies (eg Lesson learned)
- responsibility for Must -Win projects process
- finding out & forwarding trends of customer in close cooperation with affected departments and AE
- Identify customer stake holders
Key Tasks:
- Develop relationship with customer by visiting and keeping contact with customer (online meeting)
- Drive customers to profitable products and avoid unprofitable products together with AE
- conduct prices negotiations in general (eg raw material price increases)
- Prepare Minutes of Meeting and document negotiation results
- Completing monthly forecasting (Fusion)
- Define and submit yearly budget for assigned customers
- present QAS at QAC meeting for assigned customers
- create direct contact between NORMA dep and customer department
- Sales analyses and reporting of customer and market trends
- promote innovations
- lead the quoting process
- process lead of Must-Win projects,
- perform lessons learnt study in case of Business LOST for all MUST –WIN
Your qualifications and experience:
- Engineering or commercial graduate with a working experience of 5 years in sales or sales related activities, thereof min. 3 years in the Automotive and/or Energy Industries sector
- The position of an account manager is related to the finding of customer specific technical solutions and therefore requires a high affinity to engineering topics and a strong knowledge of industry specific solutions, development processes and service provision.
- Ability to create and close high-margin deals in a transversal sector.
- Ability to negotiate with different interlocutors in complex organizations / environment.
- All eligible candidates will need to prove business fluent communications and writing skills in English and preferable in language at the assigned customer.
- Candidates will need to be commercially educated in order to understand the stakes, customer-focused in order to meet the needs of each customer,
- Detail-oriented, able to work on own initiative, deadline-driven and able to deliver results even under heavy workload, flexible, reliable and team player.
- Education: Either engineering degree with commercial experience or commercial degree with strong technical knowledge.
Contact for this position: Paul Kelly
NORMA Group Human Resources
Edisonstraße 4
63477 Maintal, Germany
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