At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Job Summary
We are looking for a reactive and proactive IT - On Site Analyst who can be responsable of handling user incidents regarding the standard IT platform at a company.
You will be delivering and installing requested IT functionality to the requesting users on site. May also be responsible for remote site assistance.
This position should be based at our offices in Winsted, Minneapolis (Minnesota).
Tetra Pak is not sponsoring work visas or relocation for this position.
What you will do
- Service Operations: Handle incidents and requests as per defined processes and SLA. Ensuring that incident and request on the local site is handled according to defined processes and SLA. Reinstall and refresh computer clients as per defined processes. Report and suggest solutions to potential problems to Problem Management. Support and assist with setting up/using remote collaboration tools/systems.
- Actively contribute with ideas to improve IT situation at local site
- Project participation and management of Cluster projects and Implementation of global projects at local site or OSS region
- Basic training to multiple users (Classroom training).
- Act as IT contact at the local site.
- Implementation/improvement of solutions on the local site.
- Support and coordinate a major video event with multiple participants.
- Attend trainings on new technical solutions being rolled out in the company.
We believe you have
- Associated degree in IT related studies, equivalent or higher degree.
- Minimum 3 years of experience providing hands-on support for IT services.
- Deep knowledge about standard platforms (i.e. Microsoft, HP, etc.)
- Trouble Shooting experience
- Experience of creating, understanding, and following technical documentation, routines and processes.
- Experience of running Local Site projects and participation in OSS (On Site Services) region wide or Global projects.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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