We are seeking a dedicated and compassionate Admissions Counselor Acute to join our admissions team at Cedar Crest Hospital and RTC. As an Admissions Counselor Acute, you will play a crucial role in ensuring a smooth and efficient admissions process for our patients. Your clinical expertise, attention to detail, and ability to collaborate with various stakeholders will contribute to delivering high-quality care. Cedar Crest Hospital and RTC is a renowned healthcare facility committed to providing exceptional mental health services to our community and in Intake and Admissions, you can make a real difference in the lives of our patients.
For over 30 years, Cedar Crest has successfully served the Belton, TX community treating substance abuse and mental health issues with tailored inpatient, residential and outpatient programs.
Key Responsibilities:
· Respond to inquiries about the facility within designated timeframes, providing accurate and helpful information.
· Develop therapeutic relationships with patients and their families, fostering a supportive and empathetic environment.
· Perform benefit eligibility checks to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or their significant other.
· Collaborate with medical and psychiatric personnel within the facility to ensure appropriate recommendations regarding pending referrals.
· Coordinate admission and transfer processes from referral sources and between levels of care within the facility.
· Maintain knowledge of milieu management principles to ensure a safe and therapeutic environment.
· Communicate projected admissions promptly to designated internal representatives.
· Ensure all clinical information from referral sources or patients, including medical comorbidity information, is received prior to patient admission whenever possible.
· Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to the patient or their family.
· Possess skills in preparing and maintaining accurate medical record documentation to facilitate authorization at the requested level of care by the payor.
· Complete initial pre-authorization for treatment and admission prior to admission whenever possible, following payor timeframe guidelines.
· Admit the patient to the registration and accounting system, completing all admission and consent forms with the patient.
· Demonstrate a positive, empathetic, and professional attitude towards customers at all times, prioritizing patient safety and addressing any concerns or complaints promptly.
· Coordinate care for patients who are not being admitted, ensuring they receive appropriate follow-up care and referrals.
· Demonstrate a sense of urgency related to patient safety and provide excellent customer service.
· Conduct safety checks and ensure supervision is conducted at designated intervals as required by special precautions or individualized guidelines.
We are seeking an individual with a strong commitment to providing exceptional patient care and support during the admissions process. If you possess the required qualifications and are passionate about making a difference in the lives of patients, we encourage you to apply.
Qualifications:
· Bachelor's degree in a social services field (if allowed by the state).
· Master's degree in a social services field such as psychology, counseling, social work, sociology, health administration, nursing, or RN preferred.
· One or more years of experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
Licenses/Designations/Certifications:
· Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
· CPR and de-escalation/restraint certification required (training available upon hire and offered by the facility).
· First aid certification may be preferred based on state or facility requirements.
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