Salary: £32,916
Shift Available: Days (with flexibility)
Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
Your Tasks
• Leading and managing and team to achieve and exceed SLAs
• Distributing work orders and ensuring the workload of the employees
• Steering, coordinating, and implementing processes as well as planning the daily business activities
• First point of contact for all process and technical faults and forwarding of reports to the involved departments
• Identifying issues or problems and initiating corrective measures and success control
• Ensuring SLA compliance
• Working in the SAP system
• Participating in resource planning (staff and infrastructure)
• Creating and evaluating reports
• Ensuring the quality and service level specifications
• People management activities
Your Profile
· Experience of working with computerised systems
· Experience and understanding of working in a temperature-controlled environment an advantage
· Able to demonstrate reliability, good time management and organisation skills
· Good written and verbal communication.
· Good numerical skills and record keeping skills.
· Able to demonstrate excellent attention to detail.
· Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.
· Strong customer focus.
We Offer
• 25 days annual leave with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Treats
• Free car parking
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