At Hasbro, our mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of play. We’re looking for adventurous and curious people who want to explore, experiment, and innovate to come up with the best ideas. Our culture has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 100 years and we believe the best is yet to come.
The Account Support Manager will be responsible for overseeing both the Data Management (in house and off shore) and Vendor Compliance areas. They will lead collaborative efforts amongst cross functional teams to ensure the implementation of best-in-class practices. This individual will supervise and partake when needed in the Data Management Team’s day-to-day functions and reporting responsibilities along with developing a communication cadence with our sales team and outside customers to regulate current and upcoming needs. As a working manager for the Vendor Compliance area, the expectation is that this individual will drive efficiency in processes and strive to identify root cause in order to develop a corrective action plan which will result in cost savings. In both areas, this person is viewed as one of the key faces to our valued customers both internal and external and, therefore, expected to develop and maintain strong relationships. The overall obligation for this person will be to provide recommendations, make decisions, facilitate regular communications, and collaborate with various levels of management while aligning with Hasbro’s goals and objectives.
A Day In The Life:
• Manage the completion of the Data Team’s daily tasks including: the updating and monitoring of customer’s systems, the maintaining of tracking documents, seasonal item set up timing and the documenting of business process procedures for US based accounts.
• Ensure data audits are regularly performed in our customer’s systems to guarantee the data reflects the most up to date information.
• Oversee TCS offshore Data Team.
• Serve as the key contributor and contact for data related system enhancements.
• Manage requirements and issues from customers, determine resolution, communicate to customer, and document course of action.
• Act as the Subject Matter Expert (SME) for PIM as it relates to data.
• Analyze and research customer compliance charges, develop rationale to determine disposition and identify root cause which will lead to cost and time savings opportunities.
• Provide expert advice, mitigate financial risk, and recommend a plan of action to stakeholders.
• Lead the onboarding of new accounts to ensure customer expectations can be met with minimal financial exposure.
• Document and update all business processes on a quarterly basis.
• Provide metric reporting to management as required.
What You’ll Bring:
• BS Degree in Business Administration/Management or related field
• 3-5 years of related experience-Data governance, Retail, Compliance regulation.
• Capacity to work to deadlines with a strong sense of urgency without compromising quality of work.
• Organizational and project management skills
• Experience in managing and prioritizing multiple tasks in a fast-paced environment while focusing on attention to detail and utilizing excellent follow up skills.
• Strong verbal and written communication skills
• Strong customer focus
• Knowledge of SAP (beneficial)
Hasbro’s world-class brands and talented people are our greatest assets. One of the ways we invest in you is through a competitive and contemporary benefits package. Your particular benefits package will depend on your position, location, local legal requirements, and years with the company. Here’s a look at what your benefits package may include: Medical, Dental & Vision Insurance, Half-day Fridays year-round, Paid Vacation Time and holidays, Generous 401(k) match, Paid Parental Leave, Team Hasbro Volunteer Program, Employee Giving and Matching Gifts Programs, Tuition Reimbursement, Toy Discounts and more!
Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
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