At Hasbro we’re changing the face of play and entertainment. We’re looking for people who want to explore, experiment and innovate to come up with the best ideas. Our culture of community, passion, integrity, creativity and inclusion has inspired our diverse team of highly skilled, highly creative and highly committed individuals for 100 years and we believe the best is yet to come.
Position Purpose
We are seeking a highly analytical and detail-oriented Fulfillment Analyst to join our team, focusing on Customer Order to Supply Experience, managing warehousing and freight operations in Australia and New Zealand. At Hasbro, our mission is to entertain and connect generations of fans through the wonder and exhilaration of play, while our purpose is to create joy and community for all people around the world, one game, one toy, one story at a time. Join our dynamic team and play a key role in optimizing our fulfillment operations across Australia and New Zealand. If you're passionate about driving efficiency and delivering exceptional results, we want to hear from you!
Responsibilities
Fulfillment Analysis:
- Analyse warehouse operations to ensure efficient utilisation of space, labor, and equipment.
- Identify areas for process improvement and implement solutions to enhance warehouse productivity.
- Coordinate with warehouse teams to streamline receiving, storage, and order fulfillment processes.
- Analyse freight costs and transportation routes to optimise shipping efficiency and reduce expenses.
- Evaluate carrier performance and negotiate contracts to secure competitive rates.
- Monitor freight movements and address any issues or delays proactively.
- Collaborate with carriers and freight forwarders to ensure timely and cost-effective delivery of goods.
- Evaluate customer service performance related to logistics, including order fulfillment, delivery accuracy, and responsiveness to inquiries or complaints.
- Analyse customer feedback and satisfaction metrics to identify areas for improvement in the logistics process.
- Collaborate with customer service teams to address any logistics-related issues promptly and ensure a positive customer experience.
- Develop strategies to enhance communication and visibility throughout the supply chain to improve customer satisfaction.
- Monitor key customer service KPIs and metrics, such as on-time delivery rates and order accuracy, and implement corrective actions as needed.
Data Analysis and Reporting:
- Collect and analyse data related to Fulfillment operations, including volume trends, transit times, and costs.
- Develop reports and dashboards to provide insights into key performance metrics and identify areas for improvement.
- Present findings to management and make recommendations for process enhancements or cost-saving initiatives.
Compliance and Regulatory Oversight:
- Ensure compliance with local regulations and industry standards for warehousing and transportation operations.
- Stay updated on changes in regulations and implement necessary adjustments to ensure adherence.
Stakeholder Collaboration:
- Collaborate with internal teams, including procurement, sales, and customer service, to align logistics strategies with business objectives.
- Build strong relationships with external partners, such as suppliers, carriers, and customs brokers, to facilitate smooth operations.
- Communicate regularly with stakeholders to provide updates on logistics performance and address any concerns or issues promptly.
Qualifications:
- Proven experience in logistics or supply chain management, with a focus on warehousing and freight operations.
- Strong analytical skills with the ability to interpret data and identify trends.
- Proficiency in data analysis tools and software, such as Excel, Power BI & SAP.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Experience negotiating contracts and managing relationships with carriers and suppliers.
- Detail-oriented with a proactive approach to problem-solving.
- Ability to work independently and prioritise tasks in a fast-paced environment.
Preferred Qualifications:
- Certification in Logistics, Supply Chain Management, Supply Chain Management, Business Administration, or a related field.
- Experience with warehouse management systems (WMS) and transportation management systems (TMS).
- Familiarity with lean principles and continuous improvement methodologies.
- Knowledge of Australian and New Zealand logistics regulations and industry practices.
- Previous experience working in the Australian or New Zealand logistics market.
Let's work together to bring the joy of play and fun to people around the world, one game, one toy, one story at a time. Join us and embark on a journey where work meets fun!
Hasbro is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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