Requisition Summary
The Dealer Experience Specialist's primary function is to provide a high level of support to our network of Kenworth and Peterbilt Dealers by troubleshooting any order issues and supporting a variety of inquiries received via web and phone. These requests are related to order placement, order modification, expediting, shipping, availability and pricing.
Job Functions / Responsibilities
- Advise Dealers concerning order status and changes, shipping information, product availability, product programs, and pricing policies.
- Negotiate vendor availability and lead times based on Dealer needs
- Resolve issues pertaining to shipments, expediting and special order handling while providing a high level of service
- Special Projects as needed
Qualifications
- Bachelor's degree desired
- Two or more years of experience in a fast-paced, Customer Service environment
- Excellent communication skills both verbal and written
- Strong Negotiation skills
- Ability to work closely with others in a team environment
- Relationship building and de-escalation skills
- Strong technical skills and ability to maneuver through multiple programs utilizing dual monitors
- Ability to think outside of the box and make decisions in ambiguous situations
- Highly attentive to details
- Demonstrated ability to follow up on tasks until they are brought to closure
- French or Spanish language a plus
Additional Job Board Information
As a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is eligible for a holiday gift
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $57,600 - $71,800 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:
- PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
- PACCAR Parts is an E-Verify Employer
- PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
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