Key Responsibilities
Technical Service
• Provide internal & external technical support in both S&B and W&F.
• Perform Compatibility testing for projects
• Product testing and demonstrations on site as requested
• Attend site inspections
• Handle product complaints which will include product testing
• Attend Construction Industry and Technical Training events as required
• Recommend key customers to increase technical focus on to ensure improvement of the current business
• Contribute to delivering technical specification sales aligned with Specifications Manager through the product portfolio
• Engage and present Key Commercial Building teams, Contract administrators, Project managers and Construction managers and provide technical service experience
• Perform product training and testing, recommendations and demonstrations in line with Bostik Training program.
• Facilitate onsite training and external customer technical support
Training
• Perform product training with Bostik staff.
• Perform product training with External clients via Bostik Academy.
• Facilitate onsite training where required with external customers.
• Attend Trade Shows to assist BDM’s when required.
• Lead the Bostik Academy Program in NSW
Key Customer Relationships
• Work with the sales team to plan and conduct regular joint calls to key customer visits and construction site visits.
• Maintain contacts with key accounts within the NSW region
Reporting
• Maintain a plan to ensure maximum use of time covering all aspects of the role.
• Liaise with customers to discuss concerns or complaints, instigating corrective action where required using the CQC process
• Submit monthly reports with requested timelines
• Complete reporting and information requests in a timely and professional manner including Salesforce CRM
Product Specialist
• Support Product Managers with the creation of technical presentations and feedback.
• Train Product Managers to aide in understanding of market requirements.
• Generate and evaluate new product ideas and suggestions
• Investigate market opportunities and estimate their effect on the market
• Work closely with other team members and divisions to ensure we provide professional customer service
• Support BDM’s on projects to provide product suitability and installation in accordance to TDS.
Required Profile
• High level of demonstrated people skills
• Demonstrated verbal and written communication skills
• Proven numerical and computational skills
• Proven PC skills
• SAP system knowledge and experience desirable
• Salesforce CRM or equivalent experience
• Technical product expertise knowledge
• Negotiation skills
• Facilitation skills
• Project Management
• High attention to detail
• Able to meet deadlines and organise work priorities
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