Compensation Data
£24,000 - £27,000
Mission Details
Job Description
Division : BUK [Bostik Adhesives Ltd]
Department : Supply Chain
JOB TITLE
End to End Key Account Coordinator [Bostik Adhesives Ltd]
SITUATION IN ORGANISATION
Reports to Customer Relationship Manager
JOB DIMENSIONS
• Customer Order and Schedule Management.
• Customer Relationship Management [single point of contact for Key Account].
• KPI ownership and management.
• Sales & Operations planning input and participation. [Liaising with Production, Demand Planning and ASM’s using various order
trackers between departments]
• Active participation in cost saving projects – working alongside other areas. [Freight, order consolidation]
• Verify, process and challenge chargebacks and fines on a weekly basis.
• Forecasting performance - tracking support [customer orders vs Forecast – given period].
• Transportation optimization support [ensure weekly shipments are optimized to optimal level]
ACTIVITIES
• End to End Key Account Coordination
• Implement and follow up global processes across EMEA.
• Coordinate activities and ensure optimal service levels versus cost to serve within scope of the role.
• Managing the order book against stock availability daily, liaising with production in case of date changes
• Achieve KPIs related to the role [OTS, OTC: Order Book and Cost Management related]. Ensure full Root Cause analysis is
performed if KPIs not achieved and propose actions to mitigate issues.
• Implement and follow up action plan defined by Supply Chain Director or Corporate for continuous improvement within
perimeter.
• Contribute to budget achievement at EMEA level.
• Support cost optimization across EMEA.
• Support actively Cost Savings Projects in the EMEA region.
• Review the current work processes in EMEA, in conjunction with Corporate Functions and Supply Chain Director, in order to
increase service levels, optimize costs and inventory.
• Define and suggest needs and also implement tools and policies (PowerBI, SAP).
• Work with Supply Chain Logistics, Demand Planning and Supply Planning, to assess current customer ordering patterns and
propose improvements.
• Liaising with the Freight Forwarder to ensure containers and vessels are secured– ensuring that OTS is adhered to
• Keeping track of Credit Blocked orders to prevent failure of OTS
• Business
• Support the business in providing optimized service levels alongside balancing demand, supply and inventory levels.
• Responsible for meeting business profitability targets within job perimeters.
Context and environment
• Role covering a diverse and complex EMEA customer range and Supply Chain related activities.
• Working in matrix organization involving local, regional teams, and Bostik Teams.
• Cost Savings environment where continuous improvement is required.
ACCOUNTABILITIES
• Customer service performance [OTS and OTC].
• Forecast performance [MAPE].
• L06 & L07 [Distribution and Warehousing costs].
• Budget
QUALIFICATIONS / EXPERIENCE REQUIRED
• Multilingual superstar and speak at least 2-3 of these languages fluently [in addition to English]: German, French, Spanish and Italian
proficiently.
• SAP ECC knowledge a plus
• GTS knowledge a plus
• Experience in Customer Service at European level
• Excel knowledge desired [further training will be provided]
• Continuous Improvement mindset
• Work and lead Cost Saving Projects
• Leadership
• Autonomy
• Continuously challenge status quo
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