At Sanctuary Care, we believe in providing high quality care homes where people are looked after with the utmost dignity and respect. It goes without saying that kindness is what care is all about, so first and foremost, we carefully choose our staff for their kind and compassionate nature. We aim to care, nurture and enrich the lives of all in our ‘family’ at Sanctuary Care, whether that’s our staff, residents or family members.
Care Enquiry Advisor
Worcester
£26,982.00 per annum (rising to £28,402.08 after 12 months)
35 hours per week
Why join the Care Enquiry Hub team?
We have the opportunity to make a difference to our enquirers’ lives right at their first contact with us. Experience has taught us that the very first phone call to a care home can be a scary, emotional and often guilt-riddled experience for the enquirer who is calling on behalf of their loved one. Being a part of the Care Enquiry Hub is your opportunity to be at the very forefront of an individual’s care journey and to set the scene ready for the excellent care families will receive in the homes when they join us.
You’ll be helping to shape the way we answer and manage new enquiries into our homes. If you’re interested in working together with our homes to provide a comforting and professional first line response and you really believe in Sanctuary Care’s vision to enrich lives, we’d like to hear from you.
Here’s some more detail…….
Have excellent interpersonal skills, including empathy when communicating with people who are looking for care for their loved ones
- Be an essential part of Sanctuary Care Sales and Marketing team providing outstanding customer service, with detailed knowledge of our care homes
You will be based in Sanctuary Care’s head office in Worcester. However, occasional visits to our care homes will be required to have a full understanding of the service we provide.
The role of the Care Enquiry Advisor will include:
Speaking with customers both on the phone and online, with the objective of booking enquirers to visit the homes
- Following up enquiries with both customers and Sanctuary Care homes
- Ensuring the enquiries system is up to date
- Improving the marketing and sales process in Sanctuary Care
- Using your own initiative as well as seamlessly working in a team
As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:
- A contributory pension scheme
- 25 days leave (rising to a maximum of 30 days) plus bank holidays
- Life Assurance
- Health & well-being plans
- Discounted products & services
- Personal advice and counselling
- Family-friendly arrangements
- Tax efficient benefits
- Learning and development opportunities
Click here to view the Job Profile.
Closing Date: 12 May 2024
We reserve the right to withdraw this advertisement at any time depending on application volumes; therefore, an early submission of application is encouraged.
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