Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
Pilgrim House, Billericay
£32,552 - £34,265 per year
37.5 hours per week
We have an opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team in Billericay. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community.
This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working, as you will be required to attend some evening meetings. You will also be expected to work in a professional manner to resolve problems and improve services.
The role of Housing Officer will include:
- Responsible for a patch consisting of general needs, homes for older people and affordable housing properties
- Effective management of anti-social behaviour cases
- Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
- Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
- Managing complaints about service delivery
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
- Delivering general advice on all aspects of tenancy to enable sustainability
- Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour, and safeguarding
- Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches
Skills and experiences:
- Proven experience of undertaking a similar role
- Prior experience of delivering high quality tenancy services
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Excellent communication and customer care skills
- Proven experience of good practice resident involvement activities
- Excellent understanding of written and spoken English
- Working knowledge of relevant regulations and good practice
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £32,552 per annum (rising to £34,265 per annum after 12 months, subject to satisfactory performance
To view the job profile, please click here
Closing Date: 04 April 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter'
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
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