Bank Night Concierge
Felixstowe Homelessness Services
£11.61 effective from 1 April 2024
Hours as and when required
Do you need flexibility in the days you work? Our bank roles (sometimes referred to as “relief roles” in other companies) mean that you will be able to choose from available shifts and have the benefits of a consistent workplace combined with opportunity to build positive relationships with the individuals we support. However you aren’t guaranteed shifts every week as hours are worked as and when required.
Do you want a role where no two nights are the same and you will be making a real impact to the lives of our customers?
We are seeking an engaging Bank Night Concierge to join our Felixstowe Homelessness Services Team covering sites across Buregate Road, Orford Road and Queens Road. Our supported living service provides support to people experiencing, or at risk of, homelessness.
At Sanctuary Supported Living, we are passionate about supporting people to live as independently as possible and to lead fulfilling lives. The primary focus of our services is to support customers in a range of areas including, finding employment, recovery from addiction and building stability through a range of social activities.
We provide a comprehensive induction programme as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all.
Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.
Read more about Felixstowe Homelessness Services on our website
The role of Bank Night Concierge will include:
- Providing general assistance and responding to customer requests and queries efficiently
- Ensuring that security of the service is maintained by completing hourly checks and monitoring CCTV
- Developing and delivering effective administrative procedures
- Completing concierge check lists, feeding back information and completing incident reports if required
- Night working
Skills and experiences:
- A positive, can-do attitude
- Ability to work as part of a team and on own initiative
- Ability to hit the ground running and work under challenging circumstances
- Some experience of security or working with vulnerable adults would be advantageous
- Basic health and safety knowledge, with the ability to carry out minor repairs
- Friendly and approachable attitude with the ability to communicate and engage with our customers, visitors and colleagues
We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.
No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.
We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.
We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- £11.61 per hour effective from 1 April 2024
- Health and well-being plans
- A variety of online discounts and rewards from major retailers
- A wide range of learning and development opportunities
We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here
Read the full job profile here
Download our Recruitment Pack to learn more about Sanctuary culture and how you can #BeYourBest
Closing Date: 1 April 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter, Facebook, LinkedIn and YouTube.
Together we can be our best so that our customers can be their best.
#BeYourBest
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
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