Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
Housing Officer - Part Time
Woodview House, Paignton
£15,906 - £16,743 per year
18.5 hours per week
We are looking to recruit a Housing Officer to join our Housing Operations team in the Southwest. As a Housing Officer you will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. Working in a professional manner to resolve problems and improve services, you will work in a team of 8 Housing Officers. The role is based at Woodview House, Paignton and will cover an area between Torbay and Exeter. This is a varied opportunity that will see you managing a range of situations and help build key relationships between Sanctuary Housing and our customers, working in a professional manner to resolve problems and improve services.
Working days are Thursday and Friday with one additional day to be agreed.
The role of Housing Officer will include:
- Responsible for a patch consisting of general needs, homes for older people and homeownership properties
- Effective management of anti-social behavior cases and complaints about service delivery
- Liaising with colleagues in Property Services and Lettings to ensure effective allocation of void properties
- Managing customer expectations regarding repairs and escalating any property maintenance issues affecting customer welfare via appropriate channels
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
- Delivering general advice on all aspects of the tenancy to enable sustainability
- Working with a range of external agencies to resolve a range of issues affecting customer welfare including; domestic abuse, anti-social behaviour and safeguarding
- Working closely with administrative colleagues to complete a range of tenancy management processes, which include; tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches
Skills and experiences:
- Proven experience of undertaking a similar role
- Prior experience of delivering high quality tenancy services
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Excellent communication and customer care skills
- Proven experience of good practice resident involvement activities
- Excellent understanding of written and spoken English
- Working knowledge of relevant regulations and good practice
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £15,906 per annum (rising to £16,743 per annum after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £32,242 based on 37.5 hours per week rising to £33,939 after 12 months service and subject to satisfactory performance
To view the job profile, please click here
Closing Date: 19 March 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
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