Supervisor, New Bond Street
(Permanent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
As a flagship supervisor for Montblanc, you are responsible for delivering and maximising the performance of the boutique, through achievement of sales, profitability, and client satisfaction.
Key responsibilities:
Boutique Performance
- Achievement of sales, profit and strategic objectives.
- KPI development, tracking and follow-up.
- Development of sales and profit initiatives to develop the business, with focus on the high end part.
- Regular sales and other KPI reporting.
- Implementation of brand guidelines (visual merchandising, brand image, customer service standards, product launch guidelines).
Team leadership
- Assist the Boutique Manager & Assistant Manager to lead the Flagship team to be a high-performance team, deliver results, ensure excellent customer experience and recruit new clients.
- Team motivation, in association with Boutique Manager & Senior L&D Manager.
- Assist the Boutique Manager to manage team presence to ensure 100% cover of all opening hours as needed by the business.
Retail Operations
- Optimise stock and merchandising and propose the appropriate category mix to maximise sell-through.
- Work with Boutique Manager, Assistant Boutique Manager, Retail Operations Manager and Logistics Executive to always have the right stock and tools available.
- Inventory management and regular level control.
- Accurate management of all till operations.
- IT system maintenance and reporting.
- Security management.
- Repairs and maintenance follow-up for the Boutique.
Client experience and development
- Always ensure impeccable customer service, appropriate to the country’s flagship.
- Execution of all planned activities in the Boutique.
- Personal relationship management of all VIP customers.
- Responsible for all Customer Service and Client topics in conjunction with Boutique Management team.
- Promotion of corporate business gift opportunities.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Over 5 years’ experience in Retail management
- Leadership skills, able to support and develop big teams
- Excellent client relationships and experience in developing teams to be client-centric and omnichannel minded
HOW DO WE KEEP YOU SMILING?
As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont.
We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Boutique Manager
3rd Stage – Interview with the Head of Retail, UK
4th Stage - Interview with the Brand Director, UK
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
https://www.linkedin.com/company/richemont/
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