JOB TITLE: Client Manager, India (Based in Dubai)
REPORTING TO: Head of Sales, MEIAT with dotted line reporting to the Int’l Clients & Hospitality Manager
LOCATION: Dubai, UAE
MAIN PURPOSE
A strategic role in the MEIAT Region, in continuous interaction with key stakeholders incl. Retail Excellence Manager, CRM & The Suite 1755 Management, the Client Manager, India is responsible for developing and growing clients from India and treating them in the UAE.
You are a key player in contributing to the growth and success in the high-end and Les Cabinotiers segments. You have a keen understanding of the Luxury market dynamic, ideally in (but not exclusive to) watchmaking and high jewellery.
Key responsibilities include networking, establish a strong CRM database, develop sales through new CRM, recommend applicable and actionable short/medium term action plans to drive and grow business and client satisfaction sustainably in India.
KEY RESPONSIBILITIES
VIC BUSINESS DEVELOPMENT
- Build a network, connect and recruit VIC from India.
- Identify pools of (U)HNWI communities and connect with these circles.
- Participate in networking activities inside/outside of the Boutique including client events in the UAE and India.
- Leverage all Brand platform and tools in Dubai to encourage them desire the products and the brand in the long-term.
- Among the targeted clientele, develop High Value (>100 KEUR) and Les Cabinotiers unique pieces segments.
- Consistently provide the highest level of service to the targeted VIC audience.
- Conduct market research in designated regions (UAE, India) to identify potential new clients, market trends and explore business opportunities.
- Provide high quality relevant feedback, strategic insights and requested reports about India to the Management.
CLIENT ENGAGEMENT & CRM
- Engage with clients from India in the UAE or in India and their home country through personalized interactions and hosting opportunities.
- With the support of the Suite 1755 & office teams, lead relevant events organization for the VICs.
- Leverage CRM database and assets to grow client portfolio, incorporate CRM tracking and follow up in line with CRM guidelines
- Collaborate with the CRM, training, retail excellence department to promote the brand and product segments.
PROFILE
- At least 5 years of relevant experience in the luxury industry within a sales/ client relationship field
- Expertise on HNWI recruitment, business development and treatment
- Familiarity with CRM approach for HNWI and the ability to nurture long-term relationships
- Ability to work in a team environment, with a proactive collaborative approach to deliver results, and a "can do" attitude in a non-hierarchical structure
- In-depth knowledge of GCC, India luxury market
- A team player with excellent inter-personal skills
- Good command of written and spoken English
- Proficiency in Microsoft Excel and Power point
- Ability to travel 50% to 70% of the time when required
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