Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.
This role will pay a salary of $50,000 to $62,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
Job expires 7/1/2024
About the Venue
The Arthur R. Outlaw Mobile Convention Center anchors lively downtown Mobile, Alabama, a city that offers world-class accommodations, retail shops, restaurants, museums, parks and art galleries. The 317,000-square-foot facility features 16 meeting rooms, two ballrooms and two exhibit halls that total 100,000 square feet. Covered walkways and crosswalks to nearby hotels give attendees the ultimate in convenience, with downtown dining, nightlife, shopping and sightseeing just minutes away. Winner of numerous architectural awards, the Mobile Convention Center takes full advantage of an exclusive waterfront setting. The striking exterior incorporates outdoor terraces on three sides of the venue, while the expansive windows – more than 45,000 square feet of exterior glass – afford magnificent views of the historic Mobile River from three levels.
Responsibilities
- Advance, plan, service, and supervise all events.
- Plan, direct and evaluate the work of subordinates.
- Provide leadership and guidance for event personnel.
- Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
- Communicate clearly and concisely in the English language, both orally and in writing
- Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials.
- Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed.
- Complete all duties with a customer service focus through teamwork & dedication to Oak View Group's principles.
- Assist in the preparation of building to meet the requirements of upcoming events/shows.
- Assist with the completion of pre-show event financial estimates.
- Assist with the completion of post-show event settlements.
- Advise lessees on services available from independent contractors for events.
- Recruit, train, and supervise events & security staff.
- Create work schedules for event & security staff, delegate assignments, and review performance/results.
- Function as a liaison between users of the facility and the facility staff
- Recommend and evaluate required event staffing levels.
- Coordinate communication between building staff and show staff during load in and load out.
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.
- Maintain equipment (radios, metal detection wands, etc.) for all events and security staff.
- Make hospitality arrangements as needed.
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.
- Review emergency planning procedures with all event staff for each event.
- Create and distribute detailed data sheets prior to every event.
- Prepare and approve bi-weekly payroll for all event staff and security staff.
- Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed.
- Serve as Manager on Duty as scheduled.
- Oversee the selling of in-house services.
- Be the liaison between the event department and the finance department for all exhibitor services sold.
- Keep, update, and enter all pricelists for in house services.
- Assist GM with implementing and complying with corporate initiatives.
- Ensure that all event insurance certificates are obtained and correct.
- Coordinate event set-ups and changeovers based on contracts.
- Other duties and responsibilities as assigned.
Qualifications
- 5-7 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
- Strong oral and written communication skills
- Strong computer skills in Microsoft Office applications, word processing, and Internet
- Possession of, or ability to obtain, a valid driver’s license.
- Knowledge of operational characteristics of events
- Ability to identify the needs of users of the facility.
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Knowledge of principles of supervision, scheduling, and training employees
- Demonstrated familiarity with facility use contracts.
- Knowledge of fire and public safety regulations
- Knowledge of A/V equipment and electronic systems in public assembly facilities
- Experience with budget preparation and control.
- Familiarity with terminology used in entertainment/convention/public assembly settings.
- Experience with digital signage.
- Knowledge of box office procedures
- Experience with cash handling procedures.
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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