Responsibilities
Peraton is seeking an experiences Computer Operator to join our team of qualified, and diverse individuals.
What you’ll do:
The Computer Operator will be responsible for the following, but not limited to:The selected candidate will be responsible for supporting the Alabama Location, Enforcement, and Collections System (ALECS) and the Texas TIERS Service Desk operations. In general, the position is responsible for providing computer operations services necessary to support the batch production of the ALECS and Service Desk functions of the TIERS applications, and for monitoring the environment andperformance of the ALECS and TIERS production systems using the provided systems, processes, and tools. Work is performed in 24/7 environment at the Albuquerque Data Center during the third shift and weekends. Third shift work week is Sunday through Thursday 12am - 8am.
Day to Day Work Responsibilities:
- Monitor and run z/OS operating systems using the z/OS master console. This includes monitoring online systems, CICS and TSO, running batch systems including restart/rerun procedures, performing scheduled work, and reporting and logging all batch production failures.
- Provide first line support for network troubleshooting, monitoring, and reporting.Follow problem monitoring and escalation procedures.
- Perform daily system checks.
- Execute the ALECS batch schedules daily (may set or revise schedules as requested)
- Observes equipment and console control panels to detect operator messages, error indicators, faulty output, or machine stoppage.
- Restart jobs as directed.
- Document and communicate problems and issues that occur during the support hours in accordance with the defined procedures.
- Review, troubleshoot, and respond to events reflected in various management tools.
- Monitor the TIERS environment (i.e., up/down/alerts) and performance i.e., storage capacity and utilization)
- Escalate issues involving performance of the operating environment.
- Perform “touch labor” maintenance functions as requested / scheduled through Work Orders and/or Incident Tickets to perform changes and installations per documented specifications (i.e., cable changes, rack mount components, verify operational, and escort 3 party hardware technicians)
- Coordinate efforts with other work centers and personnel to resolve incidents or events related to systems and supporting infrastructure.
- Supports additional customer systems and environments as required.
- Perform help desk/call center tasks.
- May perform clerical work incidental to operations such as labeling tape containers, maintaining production records, replenishing stock items, and distributing output materials.
Qualifications
Basic Qualifications:
- High school diploma/equivalent and minimum 2 years’ experience
- Must be a US Citizen
- Must have experience with IBM mainframe – z/OS
- Experience with a batch job scheduling package is necessary.
- Previous work in a mission-critical, 24/7 operational environment is essential.
- Familiarity with a network monitoring tools such as, Nagios, Wireshark etc.
- Understanding of technical data center-related issues, including principles, practices, and administration, is required.
- Experience with a problem ticketing system.
- Dedication to delivering outstanding customer service and collaborating effectively in a team environment is essential.
- Proactive and self-motivated, with a willingness to take initiative to resolve problems or address issues as they arise.
- Strong communication and listening skills are imperative.
Preferred Qualifications:
- Experience with the following monitoring/ticketing tools:
- Verizon Virtual Contact Center (VCC)
- Familiarity with CA-7, CA-11, CA-1 systems.
- Remedy OnDemand (RoD)
- ServiceNow (SNOW)
- Aptare, Nagios, and Wily monitoring tools
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.EEO
An Equal Opportunity Employer including Disability/Veteran.
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