Corporate Receptionist (Part Time)
Based - Rolls Royce (Filton Bristol)
Hours - 20 per week
A highly self-motivated and passionate team player with a great attention to detail.
The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.
You will take ownership and manage the front of house experience, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.
In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
Customer Service:
- To provide exceptional levels of customer service
- To act as a meet and greet in the main reception
- To ensure all visitors are recorded onto site and issue Security passes to external guests
- Ability to identify and escalate building maintenance issues/hazard perception
- Raise work requests through the corrigo system
- Manage bookings for visitor car parking spaces for the facility
- To support the review of procedures and processes
- To put forward any suggestions/initiatives
- Production of detailed site utilisation statistics
- To ensure you are immaculately dressed in uniform and adhere to Client and Signature grooming standards.
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language.
- To ensure telephone and email etiquette is professional and adhered to at all times, including the answering and directing of calls and emails using the appropriate greeting and sign off.
- To be articulate and pre-empt the needs of clients and visitors.
- To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival.
- To communicate effectively with other departments and neighbouring sites.
- To communicate professionally with staff and the client, providing a 5* level of service at all times
- To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation.
- If required, to be the main point of contact within the building, answering/referring all requests and queries in an appropriate and timely manner.
- To provide support with Ad-hoc customer event related tasks as guided by the Rolls-Royce team.
- To actively complete daily checklists ensuring quality of service and standards pertaining to the presentation and maintenance of public areas.
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