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Executive Host at Integral UK
Belper, United Kingdom


Job Descrption


Job Description

Executive Front of House Host

Hospitality / Customer Service Experience is essential

Main duties

  • Work as part of a small team of executive hosts to support the day to day running of the house, including extensive formal & kitchen gardens and the conference facilities
  • Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary
  • Flexibility in working hours, including travelling between locations, evening working with some overnight stays
  • Be adaptable to a changeable environment and able to operate on a flexible rota system
  • Ability to host high profile customers with discretion and 5 star excellence
  • Manage all logistics in support of Customer Visits
  • Fully understand and comply with client strategy, policies and procedures
  • Provide a VIP Concierge Service, including “Meet and Greet”
  • Develop effective professional working relationships with client personnel at all levels of the Organisation.
  • Develop effective professional relationships with home and international customers
  • Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
  • Support Emergency Procedures as necessary
  • Undertake mandatory training courses relevant to the role
  • Work closely with the in house catering team to adapt seasonal menus

Key skills

  • Extensive hospitality / customer service experience is essential
  • Customer focused – always putting the Customer at the forefront of everything you do.
  • Ability to remain calm and composed under pressure
  • Ability to communicate effectively with Customers and personnel at all levels of the Organisation
  • Cultural Awareness
  • Organisational and Time Management Skills
  • Ability to Problem Solve and escalate when necessary
  • Customer orientated approach with a high attention to detail
  • Knowledge and operational experience of Microsoft Office software
  • Desire to continually improve and self develop

#LI-JB


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INTEGRAL UK
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