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Business Support Analyst at Integral UK
, United Kingdom
Job Descrption
Job Summary/Goals
The Business Support Analyst plays a crucial role within the Integral software solutions team.
This role is responsible for understanding, capturing and translating business and user requirements into specifications, scoping delivery plans for technology development, and executing technical and user acceptance testing.
The Business Support Analyst will also provide essential support in the implementation, operation, and optimisation of our business application and software portfolio
Essential Duties and Responsibilities
- Collaborate with stakeholders to gather and document business and user requirements.
- Translate business and user requirements into detailed technical specifications.
- Assist in scoping and planning technology development projects and test plans.
- Execute technical and user acceptance testing to ensure successful software deployment.
- Provide support during the implementation phase of software solutions projects.
- Assist in the operation and optimisation of the business application and software portfolio.
- Develop training and support documentation for both technical and business users.
- Support the release management process of our core applications.
Experience
- Knowledge of CAFM or EAM systems
- Experience of FM/engineering service delivery business processes and organisations
- Understanding of a typical software development life cycle
- Previous experience in a business analysis, application support or similar role.
- Familiarity with software development processes and methodologies.
- Experience in testing and quality assurance is a plus.
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