Front of House Support Manager
Job Summary: The Front of House Support Manager at JLL UK will play a crucial role in ensuring exceptional customer service is provided to all visitors and employees. This position requires a proactive and organised individual with excellent interpersonal and leadership skills. The Front of House Support Manager will oversee the day-to-day operations of the front desk and will be responsible for managing a team of support staff.
Responsibilities:
- Supervise and lead a team of support staff, providing guidance, training, and support to ensure high-quality service delivery.
- Ensure front desk operations run smoothly, efficiently, and in accordance with best practices and company policies.
- Create a welcoming and professional atmosphere for visitors and employees, acting as the main point of contact for escalated customer service issues.
- Implement and maintain standard operating procedures to optimize efficiency and consistency in front desk operations.
- Coordinate and oversee the scheduling of front desk staff to ensure appropriate coverage during all business hours, including breaks and holidays.
- Manage visitor access systems, including visitor registration, security, and compliance with company procedures.
- Monitor and maintain office inventory, including stationary, supplies, and equipment, ensuring reorder and restocking when necessary.
- Collaborate with internal departments and external vendors to address facility-related issues, including maintenance, repairs, and deliveries.
- Resolve conflicts and handle difficult situations in a professional and timely manner.
- Assist in managing budgets and expenses related to front desk operations.
- Stay up-to-date with industry trends and continuously identify opportunities for improving front desk operations and customer experiences.
- Comply with health and safety regulations, ensuring a safe work environment for all employees and visitors.
Requirements:
- Proven experience in a similar role, including supervising a team and managing front desk operations.
- Outstanding customer service and communication skills, with the ability to interact with individuals at all levels.
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
- A proactive and solutions-oriented approach to problem-solving.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Knowledge of health and safety regulations and compliance standards.
- Ability to work flexible hours and handle occasional weekend or off-hour assignments.
Join the JLL team and contribute to creating exceptional experiences for our clients and employees. As the Front of House Support Manager, you will have the opportunity to lead a dynamic team and make a significant impact on the overall success of our office operations in the UK. Apply today!
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