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Job Descrption

The Technology & Business Enablement Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance and value across Technology & Business Enablement organization and oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology, and Foundational Services functions.

The T&BE Quality Assurance (QA) function sits within T&BE COO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally. This is a senior role reporting to the T&BE Quality Assurance Director based in London, UK.

Key Responsibilities:
• Manage, deliver, and supervise assigned QA portfolio to ensure on-time and quality execution of QA reviews in conformance with T&BE QA procedure.
• Design, lead and... execute T&BE QA reviews/assessments to provide independent assurance/check and challenge on the design and operating effectiveness and sustainability of the remedial actions (controls / one-time remediations) implemented to address high severity issues/Transformation regulatory comments at a global or regional level.
• Support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation.
• When new issues are identified, support issue owner in defining the corrective action plans to ensure they collectively suffice to address the issue intent and underlying root cause.
• Monitor progress of the remediation of issues within QA scope and support issue owner during issue validation period towards successful closure of the issue.
• Support T&BE QA Director (QAD) in fostering a strong partnership across T&BE, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability and ownership to deliver on remediation activities.
• Support T&BE QA management to escalate concerns timely, consistently and at the right levels by contributing to senior management reporting.
• Contribute to continued improvement in T&BE QA strategy, procedure, and coverage through the delivery of QA products. Support and lead improvement initiatives to improve the quality and efficiency of the function.
• Assist T&BE QAD on day-to-day basis with ad-hoc projects, review of T&BE QA internal and external deliverables.
• This is a global role involving interaction with stakeholders across APAC/EMEA and NAM. Work timings accordingly will remain flexible.
• Support QAD to effectively plan and manage allocated resources and budgeted hours for the portfolio. Act as a mentor/coach to respective team members and provide training to T&BE QA team members as required.
• Demonstrate excellent communication skills (oral and written).

Qualifications:
• Strong experience in risk and control, supervision, quality assurance / control and monitoring processes.
• In-depth subject matter expertise of technology processes and risks, specifically in relation to system development lifecycle of technology system capabilities and ability to connect the dots with business processes.
• Ability to demonstrate critical thinking and lean towards solutioning.
• Deep knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
• Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs.
• Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions.
• Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters.
• Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting and provide clear, timely and concise status updates to senior management.
• Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.

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Job Family Group:
Risk Management

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Job Family:
Business Risk & Control

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Time Type:
Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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