Job Title
BCCR Control Room OperatorJob Description
Vanderlande is the global market leader in baggage handling systems for airports, and sorting systems for parcel and postal services. Working for the business based at Heathrow, BCCR Control Room Operator will be supporting the BCCR team in managing the baggage systems, operations and communications to ensure that the strategic objective of every bag, every passenger, every time safely is achieved.
Vanderlande Values
Accountabilities
Ownership
Takes personal responsibility for activities and projects as well as their own development. Shows initiative and is willing to put in extra effort to achieve personal and business goals. Has the ability to remain calm under pressure and manage stressful situations.
Build Reputation with Customers
Ensures the highest quality of information, reports and communications are being delivered to our customers and internally. Builds business partnerships with key customers and other external partners by understanding the business and political environment in which they operate and by adding personal value.
Drive to Win
Sets high expectations and goals for self and is tenacious and focussed in the execution of actions to meet business goals. Follows through on own commitments and builds commitment in others. Makes effective and sound decisions with speed. Approaches day to day challenges with a positive attitude and a drive to win.
Team Play
Acts as a supportive team member in an environment where teamwork is key. Builds strong and effective work relationships with others. Commits to supporting the larger group effort and assists others in the completion of their tasks to support group goals. Promotes respect for differences among people and encourages tolerance and openness. Share's knowledge and assists with training and familiarisation for other staff members.
Every day better
Strategically challenges the status quo for identification of ongoing enhancements to operational effectiveness and enhancement of the customer experience. Commits to the concept of continuous improvement in our procedures, protocols and operating techniques.
Safe Base & We Care
Works in a safe manner and adopt Vanderlande’s culture and strong focus on Health and Safety and wellbeing. Does the right things, driven by real belief in safety excellence and sees safety as a strategic and cultural essential rather than just a process.
Experience:
· The Successful candidate should have experience in the following:
- Decision making
- Strong data analysis and problem-solving skills
- Strong continuous improvement ethos to systems, processes, and self
- Adaptable and quick to learn using a variety of different tool sets and methods
- Ability to concentrate and multi-task numerous different duties in an everchanging environment
- Working in a shift-based environment or unsociable hours- flexible approach
- GCSE standard
- The duties of the BCCR Control Room Operator role include but are not limited to:
- Monitoring the baggage systems via the various bespoke computer-controlled systems, configuring routes, inputting operational data and reacting to changing system conditions.
- Communicating effectively with internal and external colleagues, establishing the duration of the baggage equipment fault and communicating information to the relevant parties.
- Proactively identifying bags at risk, carrying out tag traces and compiling daily reports regarding this analysis
- Take on the training and familiarisation of new staff and sharing of knowledge
- Developing knowledge of contingency processes, criticality of baggage equipment and supporting the BCCR team during any baggage related incidents
- Allocating arrival flights in a proactive manner
- Analysing data to identify improvement areas in processes and system performance
- Developing knowledge of the controls of the baggage process, requirements of the airport and airline operations
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