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Field Service Engineer at ZEISS Group
Rugby, United Kingdom
Job Descrption
Job Title: Field Service Engineer
Reports to: Field Service Supervisor
Department: IQS Technical Service
Principal Purpose
To carry out the installation & service/calibration of Coordinate Measurement and X-ray systems at customer premises.
Support machine breakdowns at customer sites & respond as instructed.
Primarily supporting customers within UK, with opportunity to work in Ireland & Europe.
Ensure excellent levels of customer service.
Principal Elements
- Installation & commissioning of new or relocated CMM’s and X-ray systems.
- Respond to onsite customer machine breakdowns.
- Support customers remotely with machine issues.
- Liaison with customers to resolve issues.
- Report to Field Service Supervisor (UK) highlighting problems & escalating any appropriate issues.
- Liaison with office / stores for ordering of spare parts.
- Supporting uptime shift working requests when required.
- Completion of stores goods return forms for return of exchange or unused parts.
- Onsite completion of calibration protocol & attach signed copy to CRM Ibase.
- Onsite completion of worksheet & attach signed copy to CRM Ibase.
- Completion of relevant working plan for Maintenance/Machine Care or Inspection & attach to Ibase.
- Completion of CPO report on new installations & attach to CRM Ibase.
- Closing of SAP worksheet on completion of work.
- Adhere to company H&S policy & procedures.
- Travel & Hotel bookings.
Your ZEISS Recruiting Team:
Amy Thorpe, James Lawn, Madeleine Kelly, Natarlee Lawrence, Suya Rolph
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