Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Service and Consulting General Job Description:
Team Description
Our team is looking for a Senior Product Technology Consultant who will be a part of our Product Solution Delivery Team. This is a high impact opportunity that consults our agency customers on product upgrades, implementation and technology integrations. Develop and drive the strategic direction for one of the leading global travel technology companies.
Role and Responsibilities:
- Responsible for the delivery of IT consulting services
- Works with user groups to identify, develop, acquire, and implement methodologies for the installation of new information systems or integration of existing systems
- Manage customer driven and Sabre led initiatives by supporting product demos, evaluation, testing, configuration, rollout and adoption
- Proactively consult with your customers on best practices in optimizing workflows, identify additional revenue opportunities and maximize efficiency through Sabre solutions
- Map Sabre solutions and customer needs to drive differentiated value and optimal performance
- Advocate for your customer regarding the resolution of complex technical issues that affect the implementation, operation, and utilization of Sabre products
- Be the voice of your customers by partnering internally with sales and product teams proposing changes in solutions that result in increased efficiency or adoption by your customers
- Showcase the Sabre Products and APIs that best align with the needs of your customers by leading technical presentations, product demonstrations and workshops
- Work closely with customer’s development teams to help them integrate Sabre’s products into their technology stack
Qualifications and Education Requirements:
- Proven experience in travel industry, including E2E workflow & common operations knowledge
- Possess the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design and re-engineering
- Account Management knowledge and the ability to present and deal with stakeholders up to management C-level
- Proficient knowledge and hands on experience with Sabre products with hands-on experience
- Strong consultative or collaborative leadership among customers and internal stakeholders in order to achieve business and technical objectives
- Excellent customer service and communication skills
- Familiarity with mid/back office tools and corporate/leisure online booking tools
- Ability to analyze and trouble-shoot
- Attention to detail and ability to multi-task to support multiple customers
- Experience in an Online Travel Agency or any eCommerce business environment
- In-depth understanding and familiarity with Service Oriented Architecture, Web Services technologies, Simple Object Access Protocol (SOAP), Representational State Transfer (REST)
- Experience using Postman
- Competency in training technical teams on functional and business processes
- Knowledge of NDC
Other Information :
- Languages: Second language preferrable , (any other EMEA language, welcome but not essential)
- Travel required 50% of the time
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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