The Opportunity:
In this role, you will report to the Service Manager and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.
What we’re looking for:
Associates degree in Biomedical technology or electronics
Minimum of three (3) years technical services, engineering, quality experience required
Preferable: CBET certification; A+ certification
Project management experience is highly preferred
Experience & certification in the following product area is highly desired:
Infusion systems (ambulatory, syringe & volumetric infusion pumps)
Qualifications:
Inform management / other stakeholders of the status of repairs, scheduled inspections, unusual situations and any customer concerns
Work with, direct and document the activities of subcontractors / outside services whilst working on-site in Lakeland FL
Maintain expertise through ongoing training and education. Also, must be willing to travel for training opportunities domestically and internationally
Responsible for ensuring all service documentation is completed, timely and accurately by maintaining the accuracy and integrity of the company ERP system to include the following: inventory, service history, documented results and relevant transactions
Responds to Medical Equipment Recalls and Alerts as directed by GSM & Corporate QA
Assists with special projects as assigned
Will assist in training of new IHE trainees and apprentices
Account Management
Build and maintain internal and external customer relationships
Adheres to Mission, Vision, and Values of our organization
Provide a positive representation of Avantor Services by integrating core values into job performance
Technical Support
Research technical documents, reviews product specification and utilizes resources such as technical monographs, company R&D experts, in-house databases, and personal technical background to communicate information to internal & external IHE customers
Triages and resolves internal / external customers’ technical issues related to quality, applications, products, and delivery systems
Participates in designing/improving information collection and archiving processes with other departments including but not limited to Marketing, Sales, and Quality Assurance
Participates as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management, data collection and review, hosting and participating in recurring meetings, and issuing meeting minutes
Performs other duties as assigned with or without accommodation
Responds to customers’ complex technical inquiries (via telephone, email, and live chat) pertaining to the company’s product lines
Responsible for cleaning and disinfecting routine, cleans, sanitizes and maintains records associated with each serialized equipment record to abide by all regulations
Assists with IHE inventory receipts and inventory counts
How you will thrive and create an impact:
We offer a full range of clinical trial services that cover every step, from discovery to delivery. Our portfolio of custom kitting, equipment and ancillary solutions, and biorepository and archiving services stands at the ready - to serve any trial, of any size, anywhere in the world. In this role you will:
Demonstrated competency in the use of all applicable test equipment and tools required to perform the following duties for these equipment types (but not limited to): infusion systems (ambulatory, syringe and volumetric infusion pumps), patient monitoring equipment, diagnostic EKG's, ambulatory EKG's, holter and stress systems, ophthalmic equipment, centrifuges, refrigeration equipment, point of care (POC) devices and hematology analyzers.
Knowledge of a wide range of sciences including, but not limited to, electronics (analog and digital), computer science/networking, mechanical engineering design
Demonstrated ability to manage multiple priorities in a fast-paced environment while keeping customers’ needs in mind
Results-oriented, energetic, self-motivated, and a dedicated team player
Proven problem solving and leadership skills
Exhibits initiative, attention to details and follow through
Ability to learn industry regulations and Avantor’s proprietary systems
Committed to the highest standards of customers satisfaction and providing the ultimate customer experience
Excellent knowledge of Microsoft Office Suite; experience working with other computer applications (such as databases) with an aptitude to further develop technical skills preferred
Excellent verbal, written skills in addition to presentation and interpersonal communication skills
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
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