Company Description
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.
Job Description
We are looking for a highly motivated individual to join our Group Protection department in Hove, with a starting salary of up to £25,000 depending on experience. This is a Hybrid role where you’ll work 1 day a week in the office and the rest from home, Monday-Friday.
As a Claims Consultant you'll be making a difference to our customers. Making sure that their claim is dealt with sensitively and accurately. You will be responsible for managing a portfolio of Group Protection Claims, ensuring a smooth and efficient claims process.
This role is a blend of inbound and outbound telephony and administration support.
What you'll be doing
- Triage and validate new Group Protection claims by completing all the required data checks and where appropriate, through liaison with other Group Protection Operations teams. Request medical evidence on new and existing Group Protection claims, determining what medical evidence to obtain in line with Legal & General’s philosophies or in line with specified instructions.
- Prepare and authorise payment of new and existing Group Protection claims on all products.
- Ensure that claims are reviewed in line with targeted dates as specified during the assessment process
- Develop and build effective relationships with IFA’s and Policyholders (employers), in order to maximise the effectiveness of our benefit management processes including the provision of support for the portfolio management of defined schemes.
- Where appropriate, assist in the provision of Management Information on portfolio accounts which analyses performance and identifies key trends
- Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers’ expectations, and that are within scope of Legal & General’s Customer Experience and Treating Customers Fairly policies. Where failures are identified, provide information and feedback to the relevant areas to enable changes and improvements to be made
- Adhere to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular GDPR, the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality policy.
Qualifications
- In depth knowledge of core Group Protection products is desirable
- Good knowledge of Legal & General’s claims processes and procedures
- Understanding of the investigative and rehabilitation services provided by external organisations
- Excellent interpersonal skills to be able to deal confidently and effectively with IFA’s, policyholders, individual claim and staff and management of Legal & General.
- The drive to take ownership of and resolve customer queries and complaints. ·
- Excellent IT skills in Word, Excel and other Microsoft products. ·
- An ability to work to deadlines and targets.
- Responsible for managing own workload and prioritising appropriately
Additional Information
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
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