Company Description
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.
Job Description
We have an exciting new opportunity for CMM Developer to join our growing team. The ideal candidate will be responsible for the design, development and maintenance of Customer Communication Management (CCM) and technical processes for Communications specialising in Quadient (formally GMC). The role holder will deliver the technical transformation of Customer Communications to ensure best practice CCM (architecture, logic and document structure).
What you'll be doing
- To ensure customer centric communications that are best in class by using document composition tools (Quadient), and ensuring seamless delivery of accurate, timely, consistent and personalised customer communications (documentation, letters, SMS and emails) and print processes.
- To create application / document structures whilst maintaining and creating a library of specifications to ensure robust change control procedures are in place.
- To work with agile methodologies (writing user stories, estimating capacity etc.) to deliver communications changes to support any product, customer experience or regulatory transformation to meet sprint deadlines.
- To be a technical point of contact for document composition, analytics, production and print processes by providing technical input into projects, consulting with stakeholders to understand requirements in order to deliver identified business needs.
- To take ownership of production issues and ensure resolution in an effective and professional manner. Working with external third-party suppliers, software vendors or development teams and providing formal feedback as part of the Supplier Management governance process.
- To manage the scheduling of production jobs using Quadient Scaler and delivery rules for Quadient Omni-channel enabling our digital first strategy.
- Investigating, analysing and documenting legacy document composition technical specifications and processes to ensure transformation readiness.
- To prioritise customer centric improvements which remove friction from the customer journey with inclusion consideration and vulnerable customers in front of mind.
Qualifications
- Quadient qualification/training (Designer, Scaler, Interactive, Omnichannel & Messenger) or comparable CCM qualification essential
- Highly proficient in Quadient (Designer, Scaler, Interactive, Omnichannel & Messenger)
- Other document composition experience desirable
- Knowledge of SQL, JSON, XML, and HTML
- IBM MVS Mainframe knowledge in a support or development role preferable.
- Previous Coding experience, preferably Visual Basic, JAVA script but an exposure to any kind of programming language would be beneficial.
- Proficiency in Adobe Analytics desirable not essential
- Understanding of the ways in which customer data is created, gathered, transferred and manipulated.
- Experience with Messaging (JMS & MQ/Active MQ)
- Quadient experience essential.
- Strong attention to detail.
- Strong organisational skills essential.
- Good team player.
- Experience working in agile / scrum methodology.
- Ability to travel to other L&G sites and Supplier sites as and when required.
Additional Information
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
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