Company Description
The world of investment is changing. Our vision at Legal & General Investment Management is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our clients include institutional pension funds, financial institutions, local authorities and sovereign wealth funds. To meet our clients’ complex and evolving investment needs, our investment strategies cover a broad array of asset classes and styles, including equities, bonds, property and alternatives, as well as multi-asset funds. We’re focused on continuously innovating our investment products, maintaining our reputation as experts across all asset classes, and striving to build a more responsible and sustainable future.
Job Description
We're looking for a Salesforce Consultant to join Legal and General Investment Management (LGIM) in London!
You'll work closely with our Head of Digital Solutions to develop and manage our CRM and associated digital capabilities in order to support customer acquisition and retention plans. You'll play a key role in enhancing our internal CRM strategy and solutions to add value to existing processes and systems, whilst also working on some exciting new projects we have planned for the rest of the year.
If you are looking for a role where you can bring new ideas to the table and a fantastic career path then this could be the ideal opportunity for you!
What you'll be doing
- Supporting the Head of Digital in the development and implementation of digital solutions and CRM strategy in line with LGIM’s institutional and retail business plans. Acting as an expert on CRM and digital best practice and emerging technologies.
- Assisting in defining, developing and documenting a clear road map to enable timely delivery against objectives. Reviewing new technologies and CRM opportunities and proposing where benefit can come from these opportunities in order to ensure our digital capabilities remain competitive.
- Playing a key role in Influencing and engaging with Marketing, Sales, and Client Relationship/Service teams to define and agree digital solutions activities across channels within LGIM. This should include day-to-day management of digital solutions projects, vendor management and required communications
- Optimising a prioritisation model to understanding our clients’ needs and manage and supporting the LGIM’s CRM and associated digital capabilities used by Distribution, suggesting improvements where needed.
- Liaising with LGIM’s internal and external stakeholders (including business/IT/Salesforce/Scope etc.) where appropriate to resolve technical issues, and implementing changes to maintain LGIM’s CRM and associated digital capabilities platforms
- Project-managing the technical aspects of delivery for LGIM’s CRM and associated digital capabilities projects and BAU activity delivery, including the preparation of functional specifications, requirements gathering with stakeholders, and data analysis
- Preparing updates of operational guidelines for the marketing team reporting on SLAs as agreed with LGIM IT and business sponsors
- Defining and implementing KPI reporting for all LGIM’s CRM and associated digital capabilities. Test & Learn to continually optimise
Qualifications
What we're looking for
- Naturally, you will come from a strong Salesforce background
- Certifications such as Salesforce Certified Administrator or Salesforce Certified Pardot Consultant would be great
- Experience of delivery through marketing automation platforms
- Any experience of working in a regulated environment would be a huge plus!
- An advocate of all things CRM and Digital and an ability to see developments elsewhere in the CRM / Digital space and interpret how they could be utilised in our business.
Additional Information
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.
If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.
You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
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