Job Description

Technical Support Engineer

Full Time

East Grinstead

Why Rolls-Royce?

As a Technical Support Engineer, you will Report to the Technical Manager for the PowerGen Business Unit as the subject matter expert for Rolls-Royce Solutions power generation products and balance of plant associated with the complete power generation systems.

In this position, you will travel within the UK & ROI providing technical support to customers, additionally you will spend time overseas which will include product training in Europe. You will use both Mechanical and Electrical experience in order to effectively deliver support required by the services team.

Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

We offer excellent development, a competitive salary and remarkable benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location.  It’s a locally managed and flexed informal discretionary arrangement.  As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

What you will be doing:

As a Technical Support Engineer, you will enjoy the opportunity to:

• To promote a zero harm culture by working with and ensure that all HSQE requirements are met with all work that is carried out by the team.
• Ensure first class customer liaison including fulfilment of all reasonable customer requests.
• Responsible for providing technical support in the first instance for the service business including customers, service and admin teams for of Diesel, Gas systems, Diesel Rotary systems and Battery Energy Storage systems including balance of plant. including but not limited to, electrical, mechanical, controls and ongoing service and customer operations for the UK, Ireland and overseas territories (where applicable).
• Maintain project technical files (Drawings, wiring diagrams, O&M’s etc) – electronic and/or hard copy.
• Support the development and maintenance of Engineering work instructions within the PowerGen Business Unit.
• Provide commercial and technical reports or presentations as required to the internal management team and to the wider external end user base as required.
• Maintain excellent liaison with customers and all internal and parent company departments and participate generally in all cross departmental interactions.
• When required to do so attend customer meetings and sites to ensure specification compliance and customer satisfaction.
• Support and or deliver training programs as required.
• Support resolution of technical service issues.
• Support development of new technical solutions to support the service team.

Who we are looking for:

At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do.  These values form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

To be considered for this exciting role, you will require:

• Extensive Field Service Experience with appropriate qualifications in Mechanical/Electrical Engineering OR similar relevant qualification or demonstrable industry experience.
• Qualified/Conversant with MTU Power Generation products and balance of plant associated with complete power generation systems.
• Sound knowledge of IOSH/NEBOSH H&S qualification.
• GCSE English and Maths or equivalent.
• Training on internal systems will be provided.

We are an equal opportunities employer. We’re committed to developing a diverse team and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

We welcome applications from people with a refugee background.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

Closing Date: 2nd April 2024

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