Purpose
The Customer Service Administrator/Tender Repair Specialist provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to general Maintenance Operation support, Delivery Operations support, and Sales Support. The Customer Service Specialist-TRS may also specialize in an area of support, namely Public Tenders, Repair Tendering, Customer Reporting, PR/PO creation and Fleet Management, or 3rd Party Inspections. You will mainly interact with salespersons, supervisors, field technicians, KONE Customer Care Organization and Shared Service Centres (SSC.)
Specialized admin and support tasks:
Repair Tendering specialist activities
- Receives sales lead(s).
- Validates the lead and fills any missing information.
- Convert the lead to an opportunity.
- Run list of approvals for the client.
- Raises requisitions for parts and labour.
- Identify and raise quotes. Identify supplier, create opportunity in systems, Maximo, Salesforce.
- Develops strong relationship with operations to ensure the accuracy of information.
- Closes down the work order in Maximo, Salesforce.
- Completes works tracker and tick off from Insurance Tracker.
- Volume based role, customer calls and Quote Volume’s
- Reporting.
- Note taking at meetings and repay info back to teams.
- Administrative tasks for site managers.
Skills and experience required:
- Previous office-based sales experience is beneficial.
- Understanding of targets and managing sales funnels and results is desirable.
- Experience in managing quotes is desirable.
- The ability to influence and negotiate.
- Good customer service experience.
- Handling customer questions & inquiries.
- Can-do attitude and ambitious.
- Flexible working mindset.
- Good written and spoken English.
- Good IT skills. Including advanced Excel.
- Knowledge of SAP, Salesforce & Maximo is desirable.
Training will be provided.
This position is based at our Colnbrook, Heathrow office. Must be prepared to travel to our Barking & Clapham offices for meetings.
Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Quarterly Commission, Kone Discounts and Hybrid working after probation period.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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