Job Requisition ID #
24WD77772Position Overview
Autodesk's Customer Technical Success organization is looking for trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes.
If you have a customer-focused approach to building relationships with Enterprise customers, you might be just who we need.
We are looking for a professional with Media & Entertainment experience, supporting a broad range of technologies in large-scale enterprise environments. You will work closely with existing and future Major Accounts globally.
Reporting to our Sr. Manager, Support Strategy, you will join the Customer Success group within the Flow Capture Support Organization – a team that values professional development and rewards performance.
This is a global team, providing 24x7 coverage to our customers. We work in a hybrid environment, working mostly from home, but you will visit your local office for intentional gatherings.
Our Technical Account Specialists maximize the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their goals while maximizing the use and adoption of our solutions.
Responsibilities
- Establish and maintain working relationships with customers as a technical trusted advisor
- Demonstrating experience and product expertise to help customers onboard and use Flow Capture
- Innovating and delivering packaged service offerings to increase customer success and product adoption
- Coordinate and execute access fulfillment requests for customer's post-purchase
- Work with our support team to collaboratively solve issues that require escalation
- Provide weekend on-call support for our customers on a team-wide rotation basis
- Deliver onboarding support and coaching sessions to end-users to ensure smooth product adoption
- Work closely with engineering and product team to ensure customer feedback (defects, feature requests, etc.) are documented and actioned
- Help create and maintain help documentation
Minimum Qualifications
- 5+ years of experience in related field
- Experience with Media & Entertainment industry needs, pipelines and workflows
- Comprehensive knowledge of Mac OS and Microsoft Windows environments
- Proven ability to be flexible and learn in a fast-paced environment
- Able to manage several projects at a time, setting the right priorities
- Demonstrated ability to build and maintain strong relationships with enterprise customers
- Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
- Fluency in English required, additional languages are a plus
- Team player who enjoys supporting and working with other members of a shared responsibility team
Preferred Qualifications
- Bachelor's degree or equivalent experience in Industrial Design or Computer Science
- Experience of Autodesk Flow Capture (formerly known as Moxion) and/or Pix
- Additional knowledge of Autodesk Maya, 3ds Max, MotionBuilder, Flame, ShotGrid and Arnold
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $65,100 and $112,310. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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