Job Title
Imaging Order Management-Logistics Specialist-4Job Description
Imaging Order Management-Logistics Specialist:
Is responsible for managing sales orders to ensure that the customer receives the ordered goods in the right time and on the right place. Additional responsibility is for order integrity and timely proactive communication with internal and external customers to efficiently resolve any order issues. To perform this job successfully an individual must be highly organized, customer service focused, and become a subject matter expert within the Philips’ Order Desk Commercial Operations team.
Your role:
- Order integrity and timely communication with internal and external customers to resolve any order date alignment issues. Below are some of the main job functions:
- Ensures that a customer order detail changes, per the Project Manager, are updated timely in our Project management and ERP systems.
- Review factory confirmed delivery dates compared to requested delivery date from the project manager and take proper action to align the dates as closely as possible.
- Tracks order shipments to ensure on time and complete deliveries through the Merge Center and to customer sites using various logistical databases and transportation carrier websites. Expedite delivery where applicable.
- Acts as liaison between all functions for the entire life of the order. From order intake to invoice creation; resolving Sales Order processing issues through material delivery
- Validates and processes Defect on Arrival (DEFOA) and Return Order requests to meet departmental turnaround times.
- Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
- Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.
- Completes all required and/or assigned training courses within established departmental time frames.
- Complies with Quality Standards and Philips’ standards of business conduct.
- Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.
- Other duties and requirements as required
You're the right fit if:
- You have a Bachelor’s degree or equivalent combination of education and or relevant business experience preferred
- You’ve acquired 2+ years of Supply Chain related business experience is preferred
- 2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred.
- Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.
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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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