Job Title
Customer Experience Graduate (Emiratization)Job Description
Location: Dubai, UAE
Duration: 1 year contract
Mandatory requirement: Emirati national only holding Family Book and registered/ able to register in NAFIS
NAFIS is a governmental federal program aimed at increasing the competitiveness of the Emirati human resources and empowering them to occupy jobs in the United Arab Emirates’ private sector over the next five years. It is launched as part of the “Projects of the 50”, which aim to accelerate the development journey of the UAE.
Job title:
As a Customer Experience Specialist for Philips Health Systems, you will be supporting the customer journey mapping methodology, identification and performance of appropriate tooling, activities, work flows and change management programs to improve customer experience. In partnership with senior leadership, you will drive accountability through cross-company data and metrics.
Your role:
• Support the Customer Experience team with relevant activities: logistics management, transactions, customer follow-ups
• Identify customer insights and needs in terms of customer experience, and consistently capturing user feedback from the field, measurement and maintenance of customer satisfaction
• Ownership of user analytics and data sharing, using this as a basis for sharing insights with the business
• Engage and consult with internal and external stake holders on Customer Experience initiatives
You're the right fit if: (4 x bullets max)
1. You're an Emirati national, holding Family Book and registered/ able to register in NAFIS
2. Post-2022 university graduate
3. Fluent in both English and Arabic
4. Having a customer-oriented mindset
5. Bring strong analytical skills and advanced knowledge of MS Excel
6. Previous experience with SAP is preferred
In return, we offer you
A 12-month program that will provide a unique opportunity to gain valuable skills in a supportive environment. In addition, the ability to grow within a multinational company and to understand the processes and structure of Health Tech Business. You can join the company that values the interaction between technology and people, while working on challenging projects.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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