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Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Job Details: Revenue Cloud extends the Salesforce Sales Cloud with fully integrated Quote-to-Cash capabilities. Salesforce CPQ has a talented team with unmatched cloud computing experience and a unique culture, totally focused on taking good care of our customers, partners, and employees. Join us! Our innovative apps enable companies to easily and accurately manage the entire deal close process-from generating quotes and configuring orders to collecting cash-helping customers grow revenue faster than ever before.
Scope of the Role: CPQ Developer Support Engineer profile gives you the opportunity expand your expertise across the Salesforce CPQ and Salesforce Platform. Mission of this role is to provide the highest level of communication to customers in need of support. The Support engineer is responsible for supporting existing customers' Salesforce CPQ instances, closely working alongside developers from other companies. The engineer analyses issues logged by customers, uses product expertise and shares best practices to drive to case closure. The engineer follows standard support practices and procedures while providing an excellent customer experience.
Job Responsibilities
Understand Quote-to-Cash processes and become an expert in Salesforce Quote-to-Cash
Understand customer's business needs Provide top level of support that ensures customer's success
Quickly analyze cases logged by customer and assist them with resolving the issue
Respond to and update the open cases in a timely fashion and manage dozens of cases at a time
Answer questions relating to the customer's instance, Salesforce CPQ, and salesforce.com
Train other engineers and document best practices and new processes
Communicate product ideas, bugs, and customizations to the product development team
Assist third-party developers to troubleshoot their integration with Salesforce CPQ APIs, Apex, Visualforce and supported third party plugins. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
Write sample code and test classes to internally reproduce the behavior
Experience/Skills Required:
Bachelor's degree preferred (preferably in Computer Science or an engineering field)
CPQ experience or understanding of quote-to-cash process
Background or training with object oriented programming
Prior experience troubleshooting JavaScript, HTML, XSL/XML, REST and Soap Services
Apex(Synchronous and Asynchronous)
Debugging/Troubleshooting Errors
Flows/Process Builder
History of strong software troubleshooting skills
Customer facing experience or demonstrated ability to communicate with customers is required
Passion for customer's success and patience in working on challenging issues
A natural curiosity for learning about new subjects
Ability to learn technology quickly through instruction and self-training
Exceptional verbal communication skills with friendly, patient and professional phone demeanor
Exceptional written communication skills with the ability to quickly compose clear and concise answers
Experience/Skills Desired:
Salesforce Certified Platform Developer (DEV401 Certified)
Salesforce Certified Administrator (ADM201 Certified)
Salesforce Certified Advanced Administrator (ADM211 Certified)
Salesforce Billing
Business analysis and requirements gathering abilities
Previous experience with Salesforce.com CRM and its technologies
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce welcomes all. As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For Washington-based roles, the base salary hiring range for this position is $84,300 to $116,000.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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