To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
As part of the Experience Services competency in Professional Services, the Salesforce Professional Services Human-Centered Change team is seeking a Human-Centered Change Senior Manager. Our team of passionate consultants leverages human-centered approaches to drive change strategies, enabling customers to optimize value from the Salesforce platform. We focus on advising and supporting leaders in building change leadership capability, developing sustainable change management capabilities, and crafting comprehensive change strategies for navigating present and future changes.
Our consultants take a design-led and empathetic approach to build achievable strategies that place users at the heart of transformation and change. We translate human insights into impactful business outcomes, ensuring that Salesforce solutions align seamlessly with organizational goals. Working across diverse industry verticals, we ignite the full potential of Salesforce to drive innovation and growth for our customers.
Our work environment appeals to self-motivated, flexible team players who have mastered the art of cross-functional collaboration and approach their work with a sense of curiosity and love of learning. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Collaboration is the key enabler for us to deliver innovative, ground-breaking work.
Key Responsibilities:
Develop and execute holistic change strategies for complex transformation initiatives.
Integrate human-centered service design and behavior change science methodologies.
Facilitate cross-functional partnerships to craft and implement new ways of working.
Drive stakeholder alignment, engagement, and buy-in across functions.
Scale human-centered change practices and new ways of working.
Analyze the organizational landscape to understand a customer’s capability and capacity for leading transformational change
Proactively identify potential barriers to change and key strategies for laying the foundation for transformation success
Conduct change impact and barrier analyses, partner interviews, and process reviews.
Support detailed change management activities, including needs analysis, change readiness assessment, communication planning, and training coordination.
Collaborate closely with program management teams to integrate change strategies into delivery and execution.
Integrate Design Thinking methodology and outcomes into the Human-Centered Change roadmap.
Coach senior leaders, managers, and supervisors on Human-Centered Change best practices and articulate the value of change strategies.
Demonstrate repeatable change methodologies for customer self-sustainment.
Preferred Qualifications & Skills:
Knowledge of change management principles, methodologies, and tools.
Experience leading Business Value, Design Thinking, or Human-Centered Change relevant workstreams.
Minimum 5 years of industry experience in customer-facing roles.
Minimum 2 years of experience as a people manager.
Ability to clearly articulate Human-Centered Change value to customers at all levels.
Experience with designing, developing, and delivering multi-modal system and process training to end-users and other trainers.
Passionate about delivering Human-Centered Change.
Experience with large-scale transformation engagements.
Proactive, self-sufficient, and professional with strong organizational and communication skills.
Creative problem-solver with the ability to inspire others.
Ability to shift and navigate dynamic situations.
Excellent verbal and written communication skills.
Strong workshop design and facilitation skills.
Consistent track record of building customer relationships.
A willingness to travel when required (up to 50% of the time) and an understanding the value of working on site with our customers.
Relevant degree or professional qualifications.
Experience across various industries (Automotive, Manufacturing, Financial Services, Healthcare & Life Sciences, Retail, Media & Tech, Public Sector / Government, etc.).
Prosci Certification.
Salesforce Admin Certification.
Salesforce Strategy Designer Certification.
Salesforce AI Associate Certification.
*LI-Y
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
59 jobs found