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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which uses 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win.

Our Vision
We aim to provide a warm and welcoming physical environment that supports every employee to do the best work of their lives. We help create office spaces that feel like a 'home away from home' for our employees. We delight each person who enters our offices with a memorable 'experience', and we provide the necessary tools to enable this experience and aim to be the first and final point of contact for all our employees, guests and partners during their time at our office.

Role Description

Based in London, our top market in Europe, the Senior Manager of Workplace Services will play a pivotal role in curating an exceptional workplace experience tailored to the unique demands of this dynamic environment. Balancing hospitality, operational excellence, and engineering ingenuity, you will lead a team dedicated to ensuring the seamless functionality of our workplace, accommodating the high volume of guests, events, and visiting executives who frequent our office. Additionally, you'll oversee the management of outsourced personnel (soft and hard services), requiring adept vendor management skills. This role extends beyond mere management; you'll cultivate a cohesive team culture, foster connections with UK leadership, serve as the primary point of contact (POC) for all workplace-related matters, contribute to projects with structured project management expertise, and lend your expertise to enhancing workplace standards across the EMEA region. In order to bring the London workplace experience to life, you will partner with the London hospitality plus our cross-functional organisation.

Key Responsibilities:
 

Strategic Leadership:

• Forge a strategic vision that integrates hospitality, operational efficiency, and engineering prowess to create a world-class workplace experience.

• Collaborate with UK leadership to understand overarching goals and translate them into actionable workplace strategies.

• Champion innovation and continuous improvement, driving initiatives that enhance employee well-being, productivity, and satisfaction.

• Build and maintain key relationships with all partners across the organisation including Real Estate, Workplace Services, Finance, Procurement, Accounts, Sales, Employee Success, IT, Health & Safety, and Security. Build and maintain relations with local Landlord and Building Management provider.

Team Development and Culture:

• Act as a people manager for your direct report/s, which includes recruiting, selecting and onboarding, plus ongoing monitoring, coaching, developing and appraisals.

• Cultivate a collaborative and inclusive team culture that values diversity, creativity, and accountability.

• Empower team members to contribute their unique skills and perspectives, fostering a sense of ownership and pride in their work.

Vendor and Budget Management:

• Drive the integration and transition process when onboarding new vendors, ensuring minimal disruption to operations.

• Maintain established vendor relationships and contracts, ensuring alignment with organisational objectives and performance expectations - including KPIs and QBRs

• Monitor service delivery against agreed-upon metrics and implement corrective actions as necessary.

• Oversee budget management, including forecasting, tracking expenditures, and ensuring cost-effective solutions.

• Collaborate with outsourced personnel to ensure seamless integration and alignment with internal teams and objectives.

• Support our procurement team when vendor negotiations and contract renewals are required

Lead vendor negotiations and contract renewals, always with , ensuring budget compliance and compliance to Salesforce procurement processes.

Operational Excellence:

• Oversee day-to-day workplace operations with a keen focus on efficiency, reliability, and safety.

• Integrate best practices from hospitality, operations, and engineering fields to optimise service delivery and streamline processes.

• Implement robust systems for monitoring and measuring performance, identifying areas for improvement, and implementing corrective actions as needed.

• Ensure adoption and activation of REWS EMEA playbooks and alignment with global standards and processes.

• Facilitate clear and effective communication among partners across the region

• Identify cost-saving opportunities and propose efficient resource allocation strategies.

Engineering :

• Harness the necessary engineering expertise to ensure our workplace infrastructure is maintained and supports the evolving needs of our organisation, while ensuring compliance with local and Salesforce standards.

• Actively supports and drive initiatives to enhance energy efficiency, sustainability, and environmental stewardship within the workplace environment.

Project Management Expertise:

• Planning, managing & implementing Operational and or Capital projects for our UK offices.

• Utilise structured project management methodologies to plan, implement, and monitor workplace-related projects, ensuring alignment with timelines, budgets, and quality standards.

• Lead cross-functional project teams, facilitating collaboration and communication to achieve project objectives effectively.

• Maintain clear landmarks, objectives, and goals to measure progress across all workstreams appropriately, while implementing risk management strategies and mitigation plans to address potential project challenges and ensure successful outcomes.

• Be responsible for identifying and driving future workplace improvements and processes to create a welcoming and functional workplace environment.

Experience / Skills:

• Bachelor’s degree or equivalent experience in Facilities Management, Engineering, Construction, Hospitality Management, or related field. Master’s degree preferred.

• Extensive experience (10+ year experience) in workplace services, facilities management, or related field, with a strong background vendor management, hospitality, operations, and engineering.

• Strong experience on transition & integration of new vendors in a cross-functional organisation

• Proven leadership skills, with a track record of building and motivating high-performing teams.

• Strategic problem solver with the ability to balance short-term priorities with long-term goals and objectives.

• Strong organisational and multitasking skills with the ability to prioritise tasks effectively.

• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse partners at all levels.

• Strong analytical abilities, with a data-driven approach to decision-making and problem-solving.

• Knowledge of UK workplace regulations, market dynamics, and cultural nuances.

• Flexibility to travel within EMEA when needed

• Certifications such as PMP (Project Management Professional) or CFM (Certified Facility Manager) are a plus.

Joining our team as the Senior Manager of Workplace Services offers a unique opportunity to shape the future of our workplace environment while fostering a culture of excellence, innovation, and collaboration. If you are a dynamic leader with a passion for creating exceptional workplace experiences, driving project success, and contributing to regional growth, we invite you to apply and be part of our journey towards success.
 

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