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Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Department Description
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?
Role Description
Salesforce Professional Services is seeking an Engagement Delivery Director who shares our vision of bringing the power of cloud computing to enterprises. Engagement Delivery Directors are driving successful customer outcomes with our implementations and lead and run more complex, enterprise and strategic work.
Your Impact
Serve as the overall Leader of the programme team and exhibit excellent leadership skills, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement
Be the primary customer interface and perform programme (and project management activities where necessary) that ensures adherence to Salesforce methodology and project gates and governance
Build and lead programme and plans; supervise and review progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of programmes and projects and identify and resolve issues to ensure project success
Supervise utilisation of resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets
Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed
Being an extension to the account team to extend the Salesforce footprint
Basic Qualifications
+ 10 years in Programme Management leading complex programmes of work, with direct responsibility for running teams including teams of Project Managers
Ownership / experience of Strategic Governance Frameworks and Risk Management
Proven history of delivering high quality results on schedule and within budget
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
Ability to work effectively in a fast paced, high energy, team-oriented environment
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Available to be onsite with customers as needed (typically two days per week)
Preferred Qualifications
Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum
Consulting experience through a system integrator or software vendor
Experience managing Salesforce implementations
Experience and knowledge of managing programmes with Retail, Consumer Goods and Travel customers.
Benefits & Perks
Check out our benefits site (https://salesforcebenefits.com/international.html) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Visit for the full breakdown!
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