Kick Start Your Customer Service Career with Aviva
Starting salary £24,200 (depending on hours, skills and experience) plus additional benefits
Our standard full-time contracts are for 35 hours per week (with options for part time working).
Location: this role is 3 days per week in our Sheffield office and 2 days per week working from home (initially it will be full-time in our office for training - c. 8 weeks)
Allocated shift pattern between 08:00 – 18:00 Monday – Friday
We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.
Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!
A bit about the job:
We want you to provide the very best service with performance measured in line with Aviva’s values; Care, Commitment, Community and Confidence. In other words, it’s the quality of the personalised service you provide that we’re interested in. There is a lot to learn but don’t worry, through great training and coaching you’ll be well prepared to support the needs of our customers and financial advisers.
You will be part of our our Wealth Organisation, providing admin and telephony support to our pensions savings customers.
But don’t worry about the product, it’s the care that you can bring to our customers that we care about most!
Our products can be technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers with their complex queries.
Skills and experience we’re looking for:
Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
Be a good fact finder – you will ask the right questions at the right time to really understand what our customers need from you
Someone who enjoys working and learning with others around them to deliver fantastic customer service
The ability to understand our digital methods and how they can make things simple and quick for our customers
A positive, can-do attitude with the ability to have difficult conversations and overcome objections
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary £24,200 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 6% (change depending on benefits) of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Please note this job role is not sponsorable under the Home Office points based system.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please give Amber a call on 07775546100 or send an email to amber.britton@aviva.com
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