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Job Description:
Job Summary
The End-user Technology Experience Engineer is an onsite position that is responsible for designing, implementing, and maintaining the end-user computing environment and services that enable a seamless and productive experience for employees. The role involves working with various technologies, platforms, and tools to ensure the reliability, security, and performance of the end-user devices, applications, and systems.
Job Responsibilities
- Provide technical support and troubleshooting for end-user issues related to hardware, software, and peripherals.
- Manage and administer the end-user computing infrastructure, including desktops, laptops, mobile devices, printers, scanners, and other peripherals.
- Deploy, configure, and update end-user devices, applications, and systems using various tools and methods.
- Ensure compliance with security policies and standards for end-user devices, applications, and systems.
- Monitor and optimize the performance, availability, and capacity of the end-user computing environment and services.
- Research and evaluate new technologies, platforms, and tools to enhance the end-user experience and productivity.
- Collaborate with other IT teams and stakeholders to ensure alignment and integration of end-user computing solutions with business needs and requirements.
- Document and maintain end-user computing policies, procedures, and best practices.
Job Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent work experience.
- At least 3 years of experience in end-user computing or IT support roles.
- Strong knowledge and skills in Windows, MacOS, Linux, iOS, Android, and other end-user operating systems and platforms.
- Strong knowledge and skills in Microsoft Intune and Autopilot, Microsoft Office 365, Teams, and other end-user productivity and collaboration tools.
- Strong knowledge and skills in Active Directory, Azure AD, MECM, MDM, M365 Copilot, and other end-user computing management and administration tools.
- Strong knowledge and skills in endpoint security, encryption, antivirus, firewall, VPN, and other end-user computing security tools and practices.
- Strong knowledge and skills in network protocols, standards, and troubleshooting tools.
- Strong knowledge and skills in scripting languages, such as PowerShell, Python, KQL, etc.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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