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Job Description:
Workflow Coordinator will be providing excellent customer service coordinating the workflow of the department and handling the administrative duties. A Workflow Coordinator must work with other Coordinators and Supervisors to assure smooth transition between shifts. The role will provide suggestions, be pro-active, and lead and motivate staff to ensure first-rate employee/staff relations. This position is remote.
Essential Job Responsibilities:
- Utilize organizational and communication skills, with a strong attention to detail and a pleasant and professional demeanor, to provide exceptional customer service to those attorneys and staff using the Word Processing Department
- Manage and prioritize workflow during shift to meet attorney deadlines
- Perform all duties of a Document Specialist when applicable
- Coordinate workflow from and to other shifts using the Shift Status email, written instructions and/or verbal communication
- Provide exceptional customer service through various forms of communication including work requests, emails, telephone, and messages
- Work with Supervisor and Coordinators to maintain, update, and implement department procedures and instructions
- Apprise Supervisor of problems or potential problems, including staff performance and/or employee relations
- Assist in other Document Processing and Firm projects and functions as needed
Qualifications & Characteristics:
- Associate’s degree, Secretarial degree, or equivalent experience
- 5+ years’ experience in a legal document production environment and/or legal secretarial experience
- Familiarity with legal terminology and law firm environment required
- Advanced knowledge of Document Management Systems (DMS) and Microsoft Office applications (Excel, Outlook, Word, and PowerPoint)
- Excellent skills in spelling, grammar, punctuation, sentence structure, and proofreading
- Ability to organize and prioritize multiple assignments
- Strong initiative required; ability to work independently with minimal direct supervision
- Ability to excel under pressure and provide quality work product
- Possess strong communication, interpersonal, teamwork and customer service skills
The Compensation range for this role is 23.35 to 26.00USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Click here to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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