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Job Description:
The Site Supervisor is responsible for overseeing the daily operations of a busy mail and copy center at a prestigious welcoming law firm providing exceptional white glove customer service. You will be responsible for the supervision of 2 additional employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills. We have worked with this client for 17 years and just signed a contract for an additional 5. The office is moving at the end of June, but we will still be located in McLean VA a few buildings from where we are currently located. We are looking for a dynamic, positive leader who is looking to stay long-term and grow with our company. Full time, full benefits. Parking is paid for by the client.
Essential Job Responsibilities
Serves as the principal liaison between the employees and the Client.
Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service
Continuously looks for opportunities to increase the efficiency of operation
Seeks opportunities to increase services and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential candidates for available positions at the site
Hires, trains, supervises, evaluates and develops all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports
Qualifications & Requirements
High School Diploma or equivalent; Associate Degree preferred
Previous supervisor experience in a client service-oriented field, preferably mail/copy/production and Records
Excellent customer service
Detail oriented with good attention to detail
Good verbal and written communication skills
Strong initiative required; ability to work independently with minimal direct supervision
Ability to lead others in a professional manner
Working knowledge of Microsoft products including MS Word, Excel and Outlook. Tech savvy is a plus.
Records knowledge is a plus
Move expereince is a plus
Ability to walk, bend, kneel, stand or sit for an extended period of time
Must have ability to be flexible with schedule
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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