What's in it for you:

• Highly competitive compensation plus monthly bonus!
• A flexible schedule in store (min 15-25hr/week)
• Generous employee discounts that offer up to 50% on your favourite Knix products
• Access to a mental health & wellness platform that offers therapy and coaching sessions
• A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Opportunities for monthly, quarterly, and semi-annual awards and recognition
• Opportunities to advance in your career - We are growing!

About You:

• You have a pulse on what Knix customers want and know how to engage and delight them.
• You thrive in a dynamic environment and have the ability to think on your feet.
• You understand what we all experience in fitting rooms and are a natural at making others feel comfortable.
• You’re a born team player and always look for ways to help the group succeed.
• You’re passionate about our customers and inspired by Knix and our mission.

Responsibilities:

• Create a comfortable and uplifting end-to-end experience for all Knix customers.
• Actively listen to customer preferences and recommend products they’ll be sure to love.
• Lead product fittings to ensure customers buy the correct size the first time.
• Stay knowledgeable on our growing product assortment – and wear it, too!
• Ensure all products are merchandised effectively to reflect our brand and drive sales.
• Escalate any issues or opportunities as required to the Store Manager.
• Continually work to improve cleanliness, set-up and organization in all areas of the store.

Qualifications

• Previous experience in customer service is considered an asset, but above all else, you are great with people and are passionate about delivering exceptional customer experiences.
• A warm demeanour with a “get it done” approach.
• You love being part of a team and are a great collaborator.
• Resourceful with a keen ability to effectively resolve customer issues.
• An affinity for our product line and a belief in the Knix mission!.

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