Company Description
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person
Work with us because you:
- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself
Job Description
Adhere to processes and procedures – Appropriately support/contribute to the creation/maintenance of associated processes and procedures.
Customer support – dealing with customer enquiries in an efficient manner, whilst building strong relationships with customers.
Continuous improvement – Liaising within your own team and with other teams in the Business to enhance and improve Customer Services, consistency of approach and operational flexibility to provide a high level of service for our customers.
Awareness of Risk – Communicate and escalate potential issues/risks in a prompt and effective manner that limits/mitigates potential risks.
Adhere to Regulatory Processes – Ensure to adhere to all Legal, Regulatory, Compliance policies and procedures, including all HR Requirements.
Representing Shawbrook– Represent the Shawbrook brand in a professional and confidential manner.
Qualifications
National 5 or above in Maths and English are the only academic attainment entry requirement to join us on the programme.
You must be aged 17 or over at start of the programme in September 2024, no longer in full-time education and eligible to work in the UK.
Any experience or qualifications which reflect customer services would be desirable
Ideally working knowledge of MS Office applications, an understanding of how to use Microsoft Word and Excel (not essential)
Reliable, adaptable & flexible
Customer Service orientated
Accuracy & attention to detail
“Can do” attitude, very good problem solving
Willingness and desire to learn fast and acquire new skills
Good verbal and written communication skills
Ability to work as part of a team
Additional Information
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
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