Company Description

COMPANY

In just over 15 years, Adatis has grown to over 150 people, with offices in UK, Bulgaria and India. We have become a Microsoft Gold Partner, as well as holding Microsoft Analytics Advanced Specialisation. Adatis is now part of Telefonica Tech as of March 2022, powering the next phase of our growth.

We’re a Data Analytics Consultancy that works with our clients to deliver information solutions, to help make better informed business decisions. Our integral approach within our team and our clients has led us to be most admired for our people, culture and innovation. We’re busier than ever and are growing - it’s an exciting time to join us.

But more than anything else, we are a people-first business with a close-knit team and a culture that people really love; and, importantly, a career model that lets you take control of your development and progression. So if you want to do some great things in data analytics (and have some fun at the same time), welcome to Adatis. 

OUR VISION

To be the data analytics company most admired for its people, culture and innovation

Job Description

ROLE
Client Delivery Leads at Adatis manage and develop successful, long-term relationships with our clients, ensuring that we establish and maintain a successful track record of delivering impactful data solutions that exceed their expectations and that drive the value they achieve through their data assets.

An understanding of and enthusiasm for all things data is an essential attribute, especially how it can support the realisation of our clients’ business strategy and objectives. Can you lead a conversation on the merits of a Kimball data warehouse? Can you spot when an organisation is being held back by a lack of data governance or master data management? If so, you could be just the person we are looking for.

This is a role that requires someone with excellent client facing and trust building skills. Client Delivery Leads work closely with clients, our project teams and our business development managers to fully understand client needs and expectations.

The Client Delivery Lead will begin to develop relationships with our clients during the initial sales conversations and will continue to support them throughout their data journey and across all of the services that we deliver to them and the practices that these are delivered through. Is the client has a question, a request, a concern or an issue, the Client Delivery Lead will be their first port of call.

Client Delivery Leads require an ability to work closely across multiple functional areas including sales, internal operations, support and product teams to ensure client success.

In line with our people first philosophy, our client delivery leads also play an important role in helping to maintain the welfare of our service delivery teams and play an active part in their development.

What will I be doing?

• Working with the sales and delivery teams to understand the business and data challenges that customers are facing in their businesses 
• Partnering with clients to unpack these challenges and identify the underlying causes 
• Liaising with clients to understand customer needs, expectations, and desired outcomes
• Look for commercial opportunities within a client beyond in-flight engagements and help to shape them
• Attend client meetings and presentations to support building strong client relationships, understand delivery needs and create implementation plans
• Oversee the successful delivery of our projects with the clients and Adatis development team
• Develop and nurture relationships with customers with regular communications around delivery and outcome evaluation
• Act as an escalation point for issues and risks identified by the project manager and team
• Manage customer feedback and complaints, resolving issues and reporting on progress, escalating complaints where appropriate.
• Work with other delivery managers and project managers to ensure they understand their accountabilities towards delivery and to work across the teams as needed

Qualifications

What experience/skills do I need?

• Experience of working on data analytics/data warehousing projects 
• Experience in managing high levels of satisfaction in the delivery of services to customers
• Experience/knowledge of project and programme delivery
• The ability to quickly understand a client’s business strategy and business objectives
• Strong interpersonal skills and ability to network and build relationships with clients
• Successful history of managing key customer relationships with high satisfaction and advocacy levels and retaining customers
• Commercially aware with good business acumen and financial awareness
• You will have a background in software development, business analysis or project management 
• The ability to communicate (written and spoken) with a wide range of stakeholders, up to and including senior manager or director level 

Additional Information

WHY ADATIS?

There’s a long list of reasons, from the profit-share bonus to the company away days. Don’t underestimate the career opportunity – above all else, this is the chance to join an exciting and successful business that isn’t bogged down with big-company process and formality. We take your career development very seriously, and we have a clear career model, a mentor programme that works and a culture where sharing information and insight is part of the everyday.

• Attractive salary and Profit Share Bonus
• Great holiday allowance plus your birthday and volunteering days off
• Enhanced Maternity and Paternity Packages
• Flexible Working: Hybrid – no mandated days in office but maybe required occasionally on clients site.
• Company team days (3 times a year!!)
• Unlimited budget for books for your learning
• Trips to technical conferences (e.g. SQLBits)
• Cycle To Work scheme
• All the usual perks (pension, healthcare blah blah) plus a few other cool ones
• A company that values its team above all else
• Freedom to grow your career path
• A flat hierarchy and no-door policy
• A relaxed approach to where you work (office, home, client)

INTERESTED?

We are keen to talk to people who want to work in a people-first business; and, like all of us, be keen to support, mentor and innovate together. This is a business small enough to know everyone; but big enough to provide great career opportunities. And we’re not precious about the way we do things; if there are better ways to do something, we want you to tell us and then make it happen.

At Adatis, we believe, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.

We don't believe hiring is a tick boxing exercise, so if you feel you don't match the job description 100%, but would still be a great fit for the role, please get in touch!