Company Description
Our client is a property technology company that has become a major player in the private Scottish factoring market, boasting a remarkable 90% market share. Established in 2010, With a commitment to future growth, the company aims to expand its customer base while consistently improving its product to stay ahead of industry competition. Customer service is a top priority, with a focus on providing a seamless and productive experience for clients. They prioritize fostering connection and support. This is achieved through daily huddles, one-on-one sessions (121s), regular all-hands calls, and company wide meet-ups, ensuring a cohesive working environment and strong relationships.
Job Description
In this role, you will be responsible for conducting in-depth research to define Ideal Customer Profiles (ICPs), identifying key decision-makers within targeted businesses, and gathering essential information, including business size and optimal contact details.
Key Responsibilities:
1- Research Ideal Customer Profiles (ICPs):
- Conduct in-depth research to define characteristics of ideal customers for their products/services.
- Continuously analyze market trends and competitor activities to refine and update ICPs.
2- Identify Decision-Makers:
- Initiate outbound calls to potential customers, engaging in conversations to pinpoint key decision-makers within organizations.
- Clearly communicate the value proposition of their products/services.
3- Gather Business Information:
- Extract relevant information about the size and structure of targeted businesses.
- Record detailed data on potential clients, including needs, preferences, and specific requirements.
4- Build and Maintain a Database:
- Develop and update a comprehensive database of potential clients, ensuring accuracy and relevance.
- Utilize CRM tools to manage and organize customer data effectively.
5- Collaborate with Sales Team:
- Work closely with the Sales team, sharing insights and collaborating on effective strategies to approach potential clients.
- Provide regular updates on progress and challenges faced during telemarketing.
Qualifications
- Proven experience in telemarketing or a similar outbound calling role.
- Strong research skills with the ability to analyze data and identify key trends.
- A-C Grades (or equivalent) in Maths and English GCSE.
- Experience within Property Management/PropTech.
- Working knowledge of Monday.com.
- Excellent verbal communication skills.
- Customer-centric mindset with a focus on understanding and meeting customer needs.
- High level of accuracy in recording and maintaining customer information.
- Ability to work collaboratively with the Sales team to achieve common goals.
- Resilience in handling rejection and overcoming challenges encountered during telemarketing activities.
Additional Information
Benefits:
- Private Healthcare
- Flexible Working
- EAP
- 23 days annual leave (with a buy/sell AL scheme available) pro rata for part-time
- Enhanced Pension Contributions
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