Apply directly to jobs in best companies
Search Companies / Jobs
IT SD Support Specialist at Zeal Group
London, United Kingdom
Job Descrption
About the Company
Join Zeal Group, the award-winning FinTech Trading Platform and Trading Service provider. Our portfolio of regulated financial institutions and fintech companies is backed by a global team of 700+ professionals with headquarters in the UK and 22 offices worldwide. As a leading online trading provider for FX, commodities, precious metals, and CFD, we facilitate an estimated monthly trading volume of USD 100B by retail investors, traders, and institutions. We offer a dynamic environment for creative minds.
Principal Accountabilities
- Day to day user support in Europe region;
- Be responsible for endpoint devices and IT infrastructure in UK office.
- Basic server and network equipment support;
- Monitoring queue and routing tickets;
- Perform day to day operational tasks to maintain healthy system function;
- Review, define, and refine technical processes to drive efficiency;
- End user equipment support;
- Define the key metrics for information systems monitoring;
- Coordinate with vendors and internal resources to ensure operational excellence;
- License management;
- Inventory management;
- Incident, Problem and Change management;
- Documentation within Confluence pages of troubleshooting manuals, escalation procedures and contact details;
- Takeover support of new systems and procedures.
Key Competencies & Qualifications
- Minimum 3 years’ experience in IT as it support specialist;
- Knowledge of Windows and MacOS at the administrator level.
- Knowledge of desktop operating systems;
- Ability to evaluate and solve complex problems and issues;
- Knowledge of server and network infrastructure;
- Understanding of the API principle;
- Understanding of the architecture of the multi-tier systems
- Knowledge of scripting languages such as Bash, PowerShell and etc support is beneficial
- Experience with MT4 and MT5 trading platform support is beneficial
- Documentation skills;
- Communication skills;
- English language are essential;
Package
- Paid 21 days of holidays per year and 10 additional days for national holiday
- Training opportunities for growth and expansion of knowledge
- Ability to work remotely
- Flexible and hybrid schedule – we value work-life balance
- Referral Bonus Program
Complete form below to directly Send your CV / Linkedin Profile to IT SD Support Specialist at Zeal Group.
@
3 jobs found