Company Description

FS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are looking for a junior enterprise-level Systems Engineer who will assist employees around the globe with client support, software installations, diagnosing and troubleshooting technical issues remotely.

Primary Job Role: 

• Primary duty is to provide onsite support from office on End-user IT Equipment, troubleshooting issues and managing IT Equipment Inventory.
• Remote support for installing and configuring client computer, standard software installation and uninstallation support, troubleshooting hardware, Operating Systems and Software issues.
• Provide support for all office IT Equipment (e.g. network equipment, Teams conference rooms, printers, projectors, screens).
• Support deployment of new applications and services.
• Support deployment of software updates to keep office infrastructure secure and compliant.
• Maintain high level of Information Security for hardware, files, and users together with  SOC Team.
• Take ownership of all assigned tickets, seeing them through to conclusion in line with agreed SLAs.
• Ensure all issues are properly logged and documented.
• Training and educating team members and end-users when required.
• Provide exceptional customer service in person, via phone, Teams, or email, and through incident and request tickets, as appropriate.
• Occasional travelling inside the region might be required to provide IT Support.

Qualifications

• A degree or equivalent qualification on Information Technology, Computer Science, Computer Systems & Network or System Engineering (or equivalent training/experience)
• 1 or more years of experience with Microsoft Intune and SCCM in managing laptops and mobile devices.
• Ability to learn software applications and support Windows systems and knowledge on Mac OS will be added advantage.
• Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues.
• Understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.
• Service minded and professional.
• Ability to work in a fast-paced, ever-changing environment.
• Should poses a good business communication skill.
• Applicants should possess proficiency in both spoken and written English.
• Experience in working for a global customer base will be an added advantage.
• Basic understanding on ITIL, Incident and request management (Optional).
• Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.

Additional Information

Overall Required Competence:

• Desktop Management Support
• Microsoft 365
• Active Directory
• IT Asset Management